FolkicksReviews of folkicks.com

Response from Folkicks· Aug 24, 2023

Thank you for sharing your feedback. We're truly sorry to hear about the crushed shoe box you received. It seems that there was an issue during shipping that caused this damage, and we apologize for any inconvenience it may have caused. If your shoes were also damaged due to this issue, please don't hesitate to contact us. We are here to help and will gladly assist you with finding a suitable solution.

Response from Folkicks· Aug 23, 2023

Hello, In relation to our recent conversation, kindly get in touch with your bank regarding the issue. Our payment records indicate that only one charge has been processed through our payment gateway. If you believe there are two charges on your account, we recommend initiating an investigation with your bank. We're more than willing to cooperate with your bank by providing them with our payment gateway records for further clarification. At Folkicks, customer satisfaction is of paramount importance to us. It's unfortunate that your experience with us did not meet your expectations, and we take such matters very seriously. We understand the impact that negative reviews can have on our business, and that's why we've gone above and beyond to address your concern and work towards a solution. We've made every effort to find a resolution for your issue. However, please understand that it's not within our capability to refund a charge that doesn't exist within our records. Should you require any additional assistance or information, please feel free to reach out. We're here to assist you in any way we can. Thank you for your understanding and for considering the impact of your review on our small business. Best regards, Rafael V. Owner Folkicks, Inc.