Hatch B.
Posted
Fox Nation automatically charged my Credit Card
Fox Nation automatically charged my credit card to renew my subscription at an elevated price of~ $74 which I discovered 3 days later on my credit card statement. I immediately canceled the subscription through my account & requested a confirmation of a refund but that email got kicked back. After "chating" with one of their AI bots I finally got them to connect me with a live person but was forced to chat...no ability to speak by phone with them. They don't have a contact phone number...how convenient for them! The rep said that automatic renewal was non-refundable and was part of the original terms and conditions of my initial subscription! Shocked but not willing to give in to the "suits" I finally pleaded with her to reconsider due to my senior status and financial issues being on disability. She finally conceded and said they would provide a one time waiver for the charge and refund my money. I don't blame the rep. She's got a job to do and she was pleasant as far as online chatting is concerned but I VEHEMENT DESPISE the corporate mentality of Fox Nation. Consequently, I will never subscribe their streaming service again. I encourage viewers of Fox to read the subscription contract before you agree to their demands. Also, Fox never sent me anything to indicate there was an automatic renewal coming up, so this methodology is with malicious intent.


