Florida Power & Light Company (FPL)Reviews of fpl.com

FPL has come thru every time I do appreciate what they do and the risks they take 8 generations from Florida THANK YOU

I'm furious with FPL and I'm looking for a different power company. I'm so fed up with their poor Customer Service. I lost power since 10/9/24 and as of today 10/13/24 I was told my power probably won't be restored until 10/17/24. This is not acceptable!!! All the food in my freezers are ruined because of FPL'S negligence and they aren't willing to compensate me for the food lost. I don't have any food to eat at all and on top of that I have Pneumonia and I'm supposed to stay inside my house in the A/C. I'm not getting any better, but worse and it's so hard to breathe because I'm straight extreme hot heat. I'm looking for a different power company. I also made a complaint to the BBB on FPL because they told me that they wouldn't compensate me for all my lost food. I'm so furious how FPL keeps jerking all of us around instead of giving us acceptable results. This is the second time in about 2 1/2 months that I lost power and lost all my food and my A/C was damaged by a surge and I have a surge protection plan with FPL and they did pay for the surge damage to my A/C, but not my lost food and I spent $1200 to replace all the ruined food from Hurricane Ian and I can't afford to replace all my ruined food again for a second time and FPL should pay to replace it all this time. FPL knew Hurricane Milton was going to be a very bad Hurricane and they should have properly prepared for it and they didn't. I'm furious with FPL!!!

Nothing went wrong during Milton storm in our neighborhood yet Florida Power & Light Company decided to take advantage of the occasion to shut down our electricity service and with a simple "we are working around the clock to fix...." nothing because we have not even seen any movement or company trucks around. Definitely switching company with all these bad reviews that i just read too.

Worst power company I have ever dealt with. It takes an act of God to get through to report a downed power line and then you get to talk to one of several not so knowledgeable people.

We never lost power during the storm, but 20 hours later FPL shut down the grid that services our neighborhood. They gave no explanation and wouldn’t give anyone an estimated time of power restoration. Many people depending on medical devices that require power thought it was okay to come home….only to have to return to the hospital. People trying to clean up from the storm were suddenly halted in their efforts. Need I say that this area has numerous African Americans in a section of the area.

Paid the bill a week ago saying they never received it which is bull crap husband paid again we have to wait 24 hours that’s crap

Turned off my Budget billing randomly without my request or authorization on 27 Aug 2024 for billing period of Aug to Sept. The agent did not leave a name. I requested a street light to be turned off and nothing else. Had to request them to "submit a new request for budget billing." Now I'm not sure it will be activated in time for Oct 2024 billing. Improvement: Budget Billing ought to be available to consumer on the Website & not require their personal submission to acquire.

I purchase the power surge protection for my home when a piece of FPL equipment caused a 15 hour outage to our home the surge protector did not work and blew out my surge detector the protected my home system They denied the claim that piece not covered Awful