Florida Power & Light Company (FPL)Reviews of fpl.com

They don't care about electric appliances that broke because voltage is not stable

My experience with FPL was extremely disappointing. After their crew worked on the electric meters in my area, half of my house lost power. As a result, I was left without air conditioning and couldn’t even cook. I started calling at 11:00 a.m. and made five different reports throughout the day. Every time I called, I was told that the issue was not FPL’s responsibility and that I needed to hire my own electrician. After insisting for hours, I finally got FPL to send a technician to my home around 12:30 a.m. Once the technician inspected the problem, he confirmed that the issue was caused by a loose switch that had been left that way after the work performed by FPL. It is unacceptable that I had to spend more than 13 hours without a proper solution, without air conditioning, and unable to use basic services, while repeatedly being told that FPL was not responsible. In the end, their own technician confirmed that the problem was related to the work performed by FPL. I hope FPL improves its customer service and takes responsibility when issues are caused by its own work. No customer should have to go through this experience.

Terrible. Absolutely terrible customer service. The people are lovely and kind but this company’s policies are ridiculous and shameful. I’ve never had so much trouble trying to pay a bill then they charge a “convenience” fee? Nothing convenient about it! DO BETTER FPL!

I wish there was another electric company that I could use, FPL is the worst!

The professionalism overall! Again you guys are great,! Power went out at the main,and FPL had power with in 2 hours! Thank all you guys again.

A 1.3 trust score is to high. We had a standby appointment for 8:30am today. Had to pay FP&L $744.52 in advance and their team is a no show. The appointment was confirmed but FP&L didn’t show up. My electrical contractor team and myself sat around for 4 hours waiting at my expense. FP&L is a big disappointment.

It is impossible to reach a representative, and they lie about wait times. No contact email, no humans when you call, its insane. and their service is awful.

We had a light storm. Eight hours without power. Guess what... it rains in Florida. FPL stands for florida power loss.