FR8StarReviews of fr8star.com

miguel kept me posted very good and driver yoni did a very good job getting my forklift from chattanooga quickly to me i will use core logistics again

Used freight city logistics thru FR8Star and received excellent service. Gus was outstanding and kept me informed thru the whole process.

This brokerage subbed this load to another brokerage which gave the load to to a dishonest trucking company that took advantage of everything they could to get more money than was negotiated for this load. I do not recommend using these people ever!

I needed a shipping container moved from one location to another. Since the locations were both very remote, I punched in the closest cities that their online order form would allow me to punch in, but I let them know immediately that I would have to give them exact coordinates because there is no street address. I was then given a price, which I agreed to. I then emailed the exact coordinates to the rep, 4 weeks prior to delivery. Less than 24 hours before delivery, the rep told me it was more miles than he realized, so he was going to charge me extra. LESS. THAN. 24. HOURS. He literally had my coordinates the whole time, so why hadn't he looked them up 4 weeks ago? I reached out to two managers because obviously I was just dealing with a bad employee. But no, it turns out it's a bad company. One manager didn’t answer me at all. The second refused to admit his employee had made a mistake, and then refused to escalate my complaint when I requested to speak his superior. Do not work with these people. Fr8Star.com was my original point of contact, and they passed my order on to Fr8Specialist LLC. They make it very confusing to know who you are really dealing with, but do NOT work with either company. Just do what I should have done in the first place: Google “local transportation companies near me” and search within a 2 hour radius. You’ll save yourself hundreds of dollars by cutting out the incompetent, greedy, middle man.

First time i used them flawless.. second time not so much, got screwed out of over 500$ because someone canceled, so was forced to eat that and start anew. Next person i used, jacked up the price over $1200 from original quote screwing me but was forced to pay or else lose more deposit. YOu think you are protected by fr8star, but they dont care or are powerless to help you, when the entire reason i used fr8star was to feel protected. just be wary, fr8star does NOT have your back.

Called them left a deposit based on a promise of a shipper provided within 24 hours. Clearly did not happen, called multiple times with no answer or returned phone call. It’s now 5days later and still no response, sadly it appears to be scam business. Apparently the deposit is all they wanted then they just disappeared, had to report my card lost and get issued a new one to avoid them having my card info. Do not waste your time with them.

Useless money grubbing company. Both FR8STAR and the broker that FR8STAR referred the shipping job to took too much of my money. The actual trucking company got only 60% of my money. Joe at FR8STAR did nothing but harass me saying he had truckers ready to take my load. He took a big chunk of my money and CHARGED ME an additional 3% processing fee without telling me by using PayPal credit card processing. Then, the Brock agent would not even start looking for a trucker until my check to Brock had cleared. This FR8STAR system sucks and robs the trucking company of money that should pay the driver. Next time, I'll use UShip and know how much UShip is taking and how much the trucker is getting.

They put my tractor on a box truck ! How was I suppose to unload it ? If I wouldn’t have had a hill, there would have been no way to unload it ! Terrible communication ! They said they called, but never left a voicemail. I will not use again !