Freeboystore.comReviews of freeboystore.com

Response from Freeboystore.com· Oct 22, 2026

We’re very sorry to hear that your experience with the J11 Max has changed, and we sincerely apologize for the frustration this has caused. We appreciate you sharing both your initial experience and your recent concerns. We’d really like the opportunity to understand what went wrong and help you find a solution. Please contact our customer support team with details of the current issue so we can look into it and assist you further. Your feedback is important to us, and we hope we can regain your trust.

Response from Freeboystore.com· Oct 22, 2026

We’re truly sorry to hear about your experience and understand your frustration after so many emails and such a long wait for a resolution. This is certainly not the level of support we want our customers to receive. We take your concerns about the replacement motor and the inspection process seriously. We’d appreciate another opportunity to review your case and work toward a fair solution. Please contact our support team with your order details so we can look into this further. We sincerely apologize for the inconvenience and disappointment caused.

Response from Freeboystore.com· Oct 22, 2026

We’re very sorry that your Y66 arrived with a damaged throttle wiring harness and that you’ve been waiting three weeks without a solution. We understand how disappointing it is not to have been able to ride your bike at all. This is not the experience we want our customers to have. We’d like the opportunity to look into your case and help resolve the issue as soon as possible. Please contact our customer support team with your order details so we can follow up. We sincerely apologize for the inconvenience and appreciate the chance to make things right.

Response from Freeboystore.com· Jul 22, 2026

Dear Customer, I'm really sorry for the trouble. It turns out the delivery failed because the phone number on file didn't match, so the package was returned to the carrier's warehouse. We've now provided them with your correct number, and they'll be reshipping the order from there. Their warehouse needs a few business days to process this before it ships out again, and I'll send you the new tracking number as soon as it's available. Thank you for your patience!