FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike reviews

702 approved reviews, newest moderated first

Frank A.
Posted Jul 23, 2026
This was my first time dealing with…
This was my first time dealing with freesky customer service and I must say that it was a very pleasant experience. I was dealing with Horlan most of the time and he was very helpful ! In fact everyone I dealt with was extremely helpful and friendly. All my concerns dealt with in a very timely fashion. I am completely satisfied with their service.
Response from FREESKY eBike· Jul 24, 2026
Thank you for sharing your experience! We’re delighted to hear that your first experience with FREESKY customer service was a positive one. We’re especially glad that Horlan and our support team were able to provide helpful, friendly, and timely assistance. Your satisfaction means a lot to us, and we truly appreciate your kind words and support. We’ll continue working hard to provide a great experience for all FREESKY riders. Enjoy your rides!
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Megan P.
Posted Jul 22, 2026
Easy support to deal with
Bought this bike last year; Love it!! After several outings we noticed a few items that weren’t quite right. All we did was contact customer service and they walked us through how to reset and fix the issue! this time around; told them about the brakes and They were so pleasant, helpful and easy to follow on how to correct the issue Definitely would buy from them again!!
Response from FREESKY eBike· Jul 24, 2026
Thank you for sharing your experience! We’re happy to hear that you’ve been enjoying your FREESKY eBike and that our support team was able to assist you with the issues you encountered. We truly appreciate your kind words about our service team and are glad that our guidance helped you get everything adjusted and working properly. Your continued support means a lot to us, and we look forward to keeping you riding for many more adventures ahead!
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Scott N.
Posted Jul 21, 2026
Awesome Customer Service
Customer service is awesome for the Freesky Company. My son decided to borrow my Freesky Alaska, break rear linkage on the frame, snapped the hub motor wires. Totally bummed thought the bike was a gonner, Called customer support talked to Horlan may say is a great customer support employee, told home my situation and without hesitation, just had to give him some information about my bike, after that he said the parts are ordered and will sent. Recieved them about a week or two later, installed and now I am charging again. Great Company
Response from FREESKY eBike· Jul 22, 2026
Thank you for sharing your experience! We’re glad to hear that Horlan and our support team were able to assist you with the replacement parts and help get your FREESKY Alaska back on the road. We truly appreciate your kind words about our customer service team. Providing timely support and helping our riders get back to enjoying their bikes is very important to us. Thank you for your support, and we hope you and your son continue to enjoy many great rides together!
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Jacques N.
Posted Jul 21, 2026
Jacques
Jacques The fact that this new M-540 Freesky is equipped with the rear suspension spring relocated behind the seat post is perfect. For me this is a reel game changer because this gives me much better access by getting on and off the bike. The new relocated suspension is easily adjustable is a plus. Also by having much more power it becomes very interesting climbing bigger hills. After making over 400 km so far with this new bike, I can confirm that I really appreciate the design and the high performance of this new fat bike.
Response from FREESKY eBike· Jul 22, 2026
Thank you, Jacques, for sharing your experience with your FREESKY M-540! We’re glad to hear that you’re enjoying the updated rear suspension design and that it has made getting on and off the bike more comfortable for you. It’s great to know that the adjustable suspension, added power, and climbing performance have helped enhance your riding experience. We truly appreciate your support and are happy to hear that after 400 km, your M-540 continues to meet your expectations. Thank you for being part of the FREESKY community, and we hope you enjoy many more great rides ahead!
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Dave H.
Posted Jul 21, 2026
I’ve had my Freesky eBike around a…
I’ve had my Freesky eBike around a month now. It is so easy to use . I am 74 years old. It’s the best investment I have ever made.
Response from FREESKY eBike· Jul 22, 2026
Thank you for sharing your experience! We’re delighted to hear that you’re enjoying your FREESKY eBike and that it has been easy and enjoyable to ride. It means a lot to know that your bike has brought you such a positive experience. We truly appreciate your support and are happy to be part of your riding journey. We hope your FREESKY continues to bring you many more enjoyable rides and adventures ahead!
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kevin
Posted Jul 21, 2026
Great Company
5 star customer service. It's good knowing that you have support when buying online, Freesky Alaska Pro is the way to go..
Response from FREESKY eBike· Jul 21, 2026
Thank you for sharing your experience! We’re glad to hear that you’re satisfied with our customer service and that you feel supported throughout your FREESKY ownership journey. It’s great to know you’re enjoying your Alaska Pro as well. We truly appreciate your support and hope you continue to have many great rides ahead!
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James G.
Posted Jul 21, 2026
Highly Recommend
Very nice bike also a company who truly knows how to run customer service. Highly recommend
Response from FREESKY eBike· Jul 21, 2026
Thank you for your kind words! We’re happy to hear that you’re enjoying your FREESKY eBike and that our customer service team provided a positive experience. We truly appreciate your support and recommendation. Wishing you many enjoyable rides ahead!
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Luc M.
Posted Jul 21, 2026
Excellent customer service
Excellent customer service. They took care of a few little things in NO TIME. I received replacement parts very quickly. Communication is a big bonus. Thank you Freesky it took me a month and a half to research, document myself, read everything I could get my hands on... and my Freesky Swift Horse Ultra was THE right choice for me!
Response from FREESKY eBike· Jul 21, 2026
Thank you for sharing your experience! We’re glad to hear that our support team was able to assist you quickly and provide the replacement parts you needed. We truly appreciate the time you spent researching and choosing FREESKY Swift Horse Ultra. Your trust means a lot to us, and we’re happy to know that your bike was the right choice for you. Thank you for being part of the FREESKY community, and we hope you enjoy many great rides ahead!
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