FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike reviews

702 approved reviews, newest moderated first

simon L.
Posted Apr 4, 2026
Great bike, great customer service
I just bought an Alaska 520. The build quality was instantly obvious and it's a fabulous, sturdy and strong bike. Their representative, Horlan, was very pleasant and helpful with some questions I had too. Very happy with it!
Response from FREESKY eBike· Apr 5, 2026
Thank you for your kind words! We’re delighted to hear that you’re enjoying your Alaska 520 and that Horlan was able to provide helpful support. Your satisfaction with both the bike and our service truly means a lot to us. — Freesky Team
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John A.
Posted Apr 2, 2026
Its my first Electric Bike
Its my first Electric Bike. I am very pleased with the bike. A Ranger Air. I am 5"10 over 200lbs and the bike can move me easily. Customer service is also very good. The only issue with the bike is that when you buy the front basket from freesky it touches the front headlight. Thank you freesky.
Response from FREESKY eBike· Apr 2, 2026
Thank you for sharing your experience! We’re glad to hear you’re enjoying your Ranger Air and that it performs well for you. It’s also great to know you’ve had a positive experience with our customer service. We appreciate your note about the front basket and headlight fit — feedback like this is very helpful and will be passed along to our product team for review and improvement. If you ever need anything, feel free to reach out anytime. Enjoy your rides! 🚴‍♂️ — Freesky Team
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Fred V.
Posted Apr 1, 2026
Fun and Fast Quality E-Bike
I've owned the Swift Horse Pro bike for several months now and ride it regularly on weekends. The bike is very comfortable and fast. The battery life is great, as I generally ride at least 50 to 60 miles each time I go out and still have about 50% of the battery remaining when I return. I would highly recommend this bike to anyone looking for a quality e-bike at an affordable price. Customer Service is also great whenever you need support or parts.
Response from FREESKY eBike· Apr 2, 2026
Thank you for sharing your experience! We’re really glad to hear you’re enjoying your e-bike on your weekend rides and that it’s delivering both comfort and strong battery performance. It’s great to know you’re getting such good range on each trip. We also appreciate your kind words about our customer service — we’re always here whenever you need support or assistance. Enjoy every ride! 🚴‍♂️ — Freesky Team
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Richard D.
Posted Mar 30, 2026
The Freesky Alaska Pro M520 is an…
The Freesky Alaska Pro M520 is an absolute machine. Fast smooth and so easy to glide on. The battery range is crazy if used efficiently. A heavy bike at over 40kg. But when riding. It feels light.
Response from FREESKY eBike· Mar 31, 2026
Thank you for your great feedback! We’re thrilled to hear you’re enjoying your Alaska Pro M520 and that it delivers the speed, smooth ride, and impressive range you were looking for. As you mentioned, while it’s a solid and sturdy build, it really comes alive once you’re riding. If you ever need anything or have questions, feel free to reach out anytime. Enjoy the ride! 🚴‍♂️ — Freesky Team
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Gyst On T.
Posted Mar 30, 2026
My experience with Freesky ❤️
I got the swift horse pro as a gift for Christmas, I currently have over 950 miles on it and I love every bit of it. This bike also has lots of range and I been to everywhere in my town on it, I been out for one day for a few hours having fun and I still had like 40% battery so very good battery life. In my town I took it on street, grass, trails and everything and it works amazing in every terrain.The quality is amazing, the power is awesome, and the customer service for the bike is the best! Recently I was in need of a part and so I emailed them and I got fast replies and I got my item I needed in the span of a week. So I would recommend this bike or this company in general to anyone looking for a fun, good quality e bike. Best company ever !!!
Response from FREESKY eBike· Mar 31, 2026
Thank you so much for sharing your experience! ❤️ We’re thrilled to hear how much you’re enjoying your Swift Horse Pro and that it’s been such a fun and reliable ride across all terrains. Putting over 950 miles on it already is amazing! It’s also great to know our team could support you quickly when you needed a part—that’s exactly the kind of experience we aim to provide. We truly appreciate your recommendation and support. If you ever need anything, we’re always here to help. Enjoy every ride! 🚴‍♂️ — Freesky Team
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Joe George JG A.
Posted Mar 28, 2026
Good Customer Support
Customer service representative Horlan was very helpful with my warranty request regarding my Freesky Alaska Pro electric bike.
Response from FREESKY eBike· Mar 31, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that your bike is now running perfectly and that you’re enjoying every ride. It’s great to know our team could support you along the way and make the experience smooth. Mona will be especially happy to hear your kind words, and we’ll be sure to pass along your appreciation for the instructional video as well. If you ever need anything in the future, feel free to reach out anytime. Enjoy the ride! 🚴‍♂️ — Freesky Team
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Scott E.
Posted Mar 27, 2026
I Phenomenal Support and a Total Joy to Ride!am absolutely thrilled with my…
I am absolutely thrilled with my experience! After some incredible help from the team, my bike is running perfectly, and I’ve been having a wonderful time riding it around town. There is nothing quite like the feeling of getting back out there and enjoying the ride. I want to give a huge thank you to Mona for her phenomenal follow-up and support—she made the whole process seamless. I also have to highlight the instructional video provided by the team; it was truly wonderful and was the key to getting everything sorted out perfectly. Please pass along my gratitude to the gentleman who put that video together! I’m so happy with the result and highly recommend them for both their great products and their world-class support.
Response from FREESKY eBike· Mar 28, 2026
I Phenomenal Support and a Total Joy to Ride!am absolutely thrilled with my… I am absolutely thrilled with my experience! After some incredible help from the team, my bike is running perfectly, and I’ve been having a wonderful time riding it around town. There is nothing quite like the feeling of getting back out there and enjoying the ride. I want to give a huge thank you to Mona for her phenomenal follow-up and support—she made the whole process seamless. I also have to highlight the instructional video provided by the team; it was truly wonderful and was the key to getting everything sorted out perfectly. Please pass along my gratitude to the gentleman who put that video together! I’m so happy with the result and highly recommend them for both their great products and their world-class support.
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Christopher
Posted Mar 27, 2026
Hi horian would just like to thank you…
Hi horian would just like to thank you for a quick response and excellent communication thank you
Response from FREESKY eBike· Mar 28, 2026
Hi horian would just like to thank you… Hi horian would just like to thank you for a quick response and excellent communication thank you
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