FreeTaxUSAReviews of freetaxusa.com

If you have stock gains, you cannot upload. If you want to file form 8997 you can't. You have to mail return. works for simple returns only customer service is quick but offers little practical ideas

Great. Works as expected

I've been using this service for multiple years with no problems. This year (2021), instead of receiving my tax refund, I received a letter from the IRS with my name and address and someone else's SS#. They will not send my tax refund because they believe my return was a result of identity theft. I've spent hours trying to get through to the IRS without success. Someone suggested I contact freetaxusa to make them aware of the situation because it's possible my return was hacked using their software. Freetaxusa provides no support, not even a # to call them unless I upgrade to a deluxe package. I was able to e-mail them, but they will provide no support other than "call the IRS."

After 4 years of asking them there's still no support for HSA interest or div reporting on my California taxes. So really, the state tax is incomplete. I wouldn't be surprised if their other state support is also incomplete. Sadly I'll be switching, sadly for me because I'll need to reenter all the data into turbo tax.

If preparing taxes can be a pleasant experience, preparing returns for 2021 never went so smoothly. In the past I've used TurboTax, and used them for decades. Without exception, TurboTax has never disappointed in presenting annoying and time-consuming problems. Last year, in frustration, I just snail-mailed my return to the IRS. For the first time, this year, I tried FreeTaxUSA. Not a glitch happened. FreeTaxUSA's program is intuitively and well organized. If you need an explanation, you can easily find it. Explanations are easy-to-understand and you are not required to first wade through unnecessary junk. This morning, within a couple hours, my Fed and state returns were prepared and e-filed. By the time lunch was over, I'd received word that the Fed return had been accepted. This never, ever happened so quickly with TurboTax. WOW! Am I impressed with FreeTaxUSA.

I've been using Free Tax USA for years. Simple, easy, accurate software. I recommend them highly. The only thing I don't like is that I don't file state taxes and it's hell to try to get around that to the end of your federal return. I forget how to do it every year and usually end up emailing them. They have an outstanding customer service email system. Thanks Free Tax USA!!

no customer help - use someone that will answer questions - this company DOES NOT ANY HELP - Utah does not let anyone e-file and FreeTax USA is no help!!

I used FreeTax USA this year for the first time. As a former TaxAct user I can honestly say this was much easier and still very thorough. It had all the bases covered. It was easy and straightforward. I don’t have a very complex return, some investments and interest. But it did everything I needed and more. I filed my federal and state return through them and the fees for e filing were reasonable and I look forward to using it again next year. Good product