Froya OrganicsReviews of froyaorganics.com

Response from Froya Organics· Feb 16, 2026

So glad to hear this, Julia! The day balm is perfect for exactly that, keeping your skin glowing and protected even when the weather is rough. And love that you're enjoying the scrub too! Soft and refreshed is the goal. Thank you for sharing this!! All the best, Tobias @ Frøya

Response from Froya Organics· Feb 16, 2026

Hey Shannon! Thank you so much for this. Our team works really hard to be responsive and make sure any issues get sorted out fast, so reading this means a lot. Glad we could get everything resolved for you quickly! All the best, Tobias @ Frøya

Response from Froya Organics· Feb 16, 2026

Thank you so much for this, Kat! I'll make sure the team sees your kind words. Being helpful and empathetic is something we really prioritize, so it's great to know that came through. Happy we could get everything sorted for you! All the best, Tobias @ Frøya

Response from Froya Organics· Feb 17, 2026

Hei Martina, We’re sorry that you feel this way. As shown in our previous communication, we successfully refunded your November order without any issue. This clearly demonstrates that we do process refunds in accordance with our policy when there is no active bank dispute blocking the transaction. In this current case, a chargeback was opened with your bank. When a chargeback is active, the payment is no longer controlled by us but by the bank’s dispute system. While the dispute remains open, the funds are held within that process and we are technically prevented from issuing a second manual refund. We have been in continuous contact with you, provided documentation, and even contacted Shopify directly to clarify the status. We remain fully committed to resolving this transparently once the bank formally closes the chargeback. Kind regards, Frøya Organics Team

Response from Froya Organics· Feb 16, 2026

Hei Saoirse! That excitement is contagious, love it!! Hope you enjoy every bit of it once you start using it. We're here if you ever have questions along the way. All the best, Tobias @ Frøya

Response from Froya Organics· Feb 16, 2026

Hey Terri, thanks for being honest with us. We appreciate that you're sticking with it! A lot of our customers start noticing real differences after about 60 days of consistent use, so hopefully the results will come. If the texture or scent isn't quite right for you, feel free to reach out to our team directly. We'd love to help find the best fit for your skin. All the best, Tobias @ Frøya

Response from Froya Organics· Feb 16, 2026

That's so great to hear!! Jason will be thrilled to see this. Fast and smooth is how we like to do things, so glad that's exactly what you experienced. Thanks for taking the time to share! All the best, Tobias @ Frøya

Response from Froya Organics· Feb 16, 2026

Hey Sue! So happy you love the all-natural formula and that the texture feels right. That smooth glide is something we worked hard on! Give it a bit more time and we think you'll start seeing those changes. Most of our customers notice a real difference around the 60 day mark. Keep going! All the best, Tobias @ Frøya