Gatehouse Supplies Reviews | Read Customer Reviews of gatehousesupplies.com

Gatehouse Supplies Reviews | Read Customer Reviews of gatehousesupplies.com

Gatehouse Supplies reviews

Showing 20 reviews with 3 stars · Clear filters

Mark T.
Posted Apr 2, 2026
the product was great
the product was great. There was no communication on order status or shipping. I had to reach out after no word for over a week.
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Darren L.
Posted Jan 9, 2026
Parts had to be modified to fit.
Decent service ordering, slow shipping, parts didn’t fit together correctly and had to be modified to fit.
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Clayton C.
Posted Jul 2, 2025
Order hasn't shipped.
Order shipped. I can't review the product, because I don't have it yet.
Response from Gatehouse Supplies· Jul 2, 2025
Hi Clayton, Your order shipped today via UPS here is the tracking number 1Z66636YYW08850433
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Don F.
Posted Oct 7, 2024
Seems it was slow to ship.
Seems it was slow to ship.
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Chuck P.
Posted Mar 28, 2024
I had questions about the item I…
I had questions about the item I purchased and attempted to ask by calling your number. I was on hold for over 15 minutes the first time with no contact and with less patience only about five minutes the second time. I decided you were not really interested or were too busy so I go my own way and will not use your services any more.
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Francisco H.
Posted Feb 22, 2024
We purchased two items - Back order wait hurts
We purchased two items. One was not available. Totally understandable. But we should not have been held for 10 days without notice that the item was on back order. Your system should be real time. Repairs usually can't wait. So we have to source it (and not waste time).
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Joanne H.
Posted Jan 2, 2024
Shipping charge too high
Shipping charge too high. We are in Hawaii, but is still part of US. Amazon offers free shipping for Hawaii customers too. Dislike business that discriminate Hawaii customers by charging us shipping costs that continental US receives free shipping promotion!
Response from Gatehouse Supplies· Jan 2, 2024
Hi Joanne, Thanks for the feedback, we understand it's expensive to ship to Hawaii, but just so you understand we are subject to the fees from USPS and FedEx, that is where the shipping quotes come from, we do not add any extra because you live there. Shipping costs are hard costs, so if you are getting FREE shipping either the company is charging more for the product to cover that or you are paying for a service like PRIME, or the company is losing money.
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Gary
Posted Oct 22, 2023
They sent me a text that if I ordered…
They sent me a text that if I ordered today I would receive free shipping. The lady called me and said it wasn’t included on my order and she cold show me the policy. That’s not what the text said or didn’t show the policy on the text. I believe this is false advertising at its fullest.
Response from Gatehouse Supplies· Oct 23, 2023
Hi Gary, I am very sorry for any confusion, if you read at the bottom of the email that was sent you will see that it does require a Minimum order of $50.
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