Veronica J.
Posted
Customer service is amazing
Customer service is amazing, fast approach to the approval of claims 😍

Excellent
715 reviews
AKKO is the highest rated Gadget Insurance Provider on Trustpilot! As well as ranked as a top choice for device protection by the likes of Investopedia, Benzina, Gadget Review, Android Central, and other publishers.AKKO protection offerings combine affordability with an unparalleled claims experience. Our offerings start with phone protection plans as low as $5/mo and more comprehensive protection with bundled plans at $15/mo to cover a phone + r a range of personal devices, from laptops, tablets, and smartwatches to headphones, photography gear, and recording equipment.Families can take advantage of our household device protection plans, beginning at $25/mo to cover ALL the devices in your phone, ensuring every gadget is safeguarded under one simple plan.Business and group plans are also available for covering cellphones, tablets, laptops/chromebooks, and more. Reach out for a quote!What sets AKKO apart in the industry is our commitment to a seamless claims process. Customers benefit from same and next-day repairs, backed by an extensive network of over 3,000+ repair shops across the U.S. This ensures quick and dependable service nationwide, making AKKO a leader in the device protection market.With AKKO, you get a flexible, affordable, and comprehensive protection plan for the digital age.
AKKO (getakko.com) has 715 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
715 approved reviews, newest moderated first
Veronica J.
Posted
Customer service is amazing, fast approach to the approval of claims 😍
Dan B.
Posted
Lost my phone recently. Received my payout from Akko within a week of submitting my claim. Easy communication all by email. No complaints! I even have experience selling device protection in the past. Akko is the best I've ever come across. They wired funds directly to my account, on the higher-end value of a replacement iPhone (not the cheapest equivalent they could find). Highly recommended if you have a good phone! (and they also cover Canadians)
Gabrielle E.
Posted
I am glad to have this insurance, however it is often very slow to get through their process and the fact that you can’t speak to an actual person is very frustrating. This time, however, things went very smoothly.
Dean J.
Posted
Claim was paid out in a daily timely matter. Customer service was nice and helpful throughout claim.
Cuong T.
Posted
Claim process for phone was very simple and straightforward. File a claim with picture of damage, make an appointment at nearest Asurion store, and got reimbursed the repair cost shortly after uploading receipt. Couldn't be more satisfied with my claim.
Guillermo
Posted
They were quick to respond to my claim for a screen replacement. Fast and great service.
miranda N.
Posted
Easy to work with and fast responses.
Elias
Posted
Amazing communication and explanation all my concerns were answered to the point that they did everything they could do to help expedite and approve my claim. They looked for locations to get my estimate and also pay for the estimate. Everything was coverage with your policy deductible. Amazing company I’m still in shock. U got it love them, Great customer service.