Jenn
Posted
I would give zero stars if I could
I would give zero stars if I could. I had a date and time scheduled for my mattress pickup; Friday at 10am. I live in a studio, so did not put my mattress out until just before 10am. By noon no one had arrived. I messaged the service and was told it would be taken care of. At 3:15pm I messaged again and was told there was an emergency and my mattress would not be picked up that day. I could not bring my mattress back inside as I no longer had room for it. I was told someone message me to reschedule-that was not true, nobody contacted me to reschedule. I was then told it would be picked up the following day, between 2-3pm. I was not picked up the following day, and no one contacted me, even though I had received notification that it was assigned to someone. The mattress was finally picked up on Monday, after 12:00pm. Horrible experience. Why assign dates and time if you’re not going to adhere to them?