Excellent
233 reviews
Flex MobileDiscover unbeatable value with Flex Mobile, where plans kick off at a mere $16 a month. Each package includes limitless calls, texts, and access to lightning-fast 5G. Plus, maximize your savings by simply bringing your current phone into the mix.
Flex Mobile (getflexmobile.com) has 233 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Showing 11 reviews with 1 star · Clear filters
Kathy L.
Posted
Nothing went right with signing up for this service. I wanted to keep my number, they gave me a new one. I wanted a physical sim, I never received it. I have contacted them for a week with NO reply. I am disputing the charge with my bank, since I never received service and finding another carrier.
Misty M.
Posted
I have been with flex for years now and over the years I have experienced nothing but problems when I call customer service the customer service Representatives don't seem to know how to do their own job and sometimes have even filled to fix problems that I've had with my service not to mention their website for logging in to your online account is just garbage the service is garbage the customer service is garbage everything about it is absolutely awful it's almost not even worth having a cell phone if this is a service you choose to have it's extremely overpriced for the service that you get for the signal that you get and especially for the customer service you will experience that is absolutely bullshit I literally have never called customer service and had them resolve this situation within less than a half an hour as a matter of fact most of the time I'll be talking to them for an hour before they even start troubleshooting the issues I have with my phone I am completely in 100% on satisfied with this service.
Joshua
Posted
It is scam I got a unlimited data plan really it is very bad quality , I am living in yannora the signals give it to you full while the internet on iPhone doesn’t working
Shy
Posted
0ltra. I Found Flex Mobile And They Seemed To Be The "Best Fit" So I Ordered A Phone And Sent Payment. Only To Lean They Didnt Have Any Even Though Its Displayed On The Website. I Promptly Asked,For A Refund Which I Was Supposedly Sent Some Thing Called "An Echeck". I Was Instructed By Paypal ( Yes I Wisely Used Payal) That Id Have To Wait 4-5 Days To Process. That Was 5 Days Ago Today. I Go On Paypal Today To Learn It Was Canceled. So Now Not Only, Do I Not Have A Phone But I Dont Have My $1124.34 Either. From What I Learned Either They're Account Is In The Hole, Which For A Store Inside A Mall Why would This Be. Or The Merchant Canceled The Echeck While Being Processed. What Am I To Do Now? Im Out A Phone And My Money
jay
Posted
Was sent a sim card that for some reason they couldn't activate and instead of sending another they just refunded sim card didn't have a logo or anything and say I would need to reapply lol 😆 crazy never had a problem from a phone company like that.
Response from Flex Mobile· Mar 10, 2026
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. That’s certainly not the experience we want anyone to have. In some cases, if a SIM card cannot be activated due to a provisioning issue, the fastest solution is to issue a refund rather than attempt to re-activate the original card. We understand that needing to reapply can be frustrating, and we’re actively working to improve our processes so situations like this are handled more smoothly in the future. We truly value your feedback and hate to see anyone have a difficult experience. Our team is constantly working to improve our operations and the overall customer journey. If you’re open to giving us another try, our support team would be happy to assist and make the process as easy as possible.
King B.
Posted
After subscribing to this service, I have yet to receive a eSIM after almost a week.
Response from Flex Mobile· Oct 22, 2025
We’re really sorry for the delay you experienced receiving your eSIM. Last week, we ran into an unexpected issue in our system combined with an unusually high volume of new signups. This caused a backlog that delayed delivery for some new customers, including you, and we completely understand how frustrating that must have been. As a fast-growing startup, we’re learning and scaling quickly, but we never want our growth to come at the expense of our customers’ experience. Your trust means everything to us, and we take situations like this very seriously. We’d love the chance to make it right. If you reach out to our support team and share your experience directly, we’ll be happy to offer you a free month of service as a thank you for your patience and feedback. Alternatively, we've requested more information on TrustPilot and would be happy to reach out if you share your contact information. Thank you for being part of our early community and for helping us improve. We’re working hard to ensure this doesn’t happen again. Warmly, The Flex Mobile Team
David B.
Posted
Horrible service! After activating my package, they couldn't provide an eSIM for 4 days! Then, when I requested a refund, they first said it was subject to approval, but after another 4 days, they told me it would take 5-10 days to process.
Response from Flex Mobile· Oct 22, 2025
We’re really sorry for the delay in delivering your eSIM. Last week, we experienced an unexpected surge of new signups that created a backlog for eSIM delivery for some new customers, including you. We completely understand how frustrating this situation has been. As a fast-growing company, we’re moving quickly and learning along the way, but we never want these learning experiences to come at your cost. Your satisfaction means everything to us, and we want to make things right. We see you have requested a refund. If this has not processed, please contact our support team and we will do everything possible to make this right. We are happy to provide you a free month of service if you'd like. Best, The Flex Mobile Team
jio L.
Posted
great phone service can't get any better then them love it ❤️
Response from Flex Mobile· Aug 3, 2025
Thank you so much for your kind words! We're thrilled to hear that you’re loving our service. That means the world to us ❤️ We did notice the 1-star rating, and we’re wondering if that might have been a mistake. If you’re happy with your experience, we’d greatly appreciate it if you updated your rating to reflect your review. It really helps us continue growing and serving more customers like you! If you have had a poor experience, we'd also love to learn more and make things right. Thanks again for being part of the Flex Mobile family. If there’s anything we can do to make your experience even better, we’re always here to help! - The Flex Mobile Team
