Mode by GM FinancialReviews of getmode.com

very frustrating...everything done over computer which I M NOT FRIENDLY WITH. ITS BEEN A WEEK NOW SINCE I WAS ASSURED EVERYTHING IS COMPLETED YET HAVE RECIEVED NOTHING?

My initial experience with MODE was excellent; Cy was pleasant, helpful and patient. He answered my questions and provided clear instructions for me to move forward in the purchase of my vehicle. Several days after I completed and submitted my information to MODE I was concerned about what I needed to submit to GM Financial, or if my information would be automatically forwarded to them via MODE. I called MODE and spoke with AJ. He was not rude, but spoke very quickly and I felt he was hurried and wanted to get me off the phone as soon as possible. He basically said that I was all set with nothing else to do. I asked AJ if I would receive a hard copy of the finalized paperwork for my records. He replied that I would have to contact GM Financial customer service for that information. I then spoke with Marisha at GM Financial customer service and she kindly explained that I did have to submit copies of paperwork to GM Financial, and that, yes, I would receive a hard copy of my loan information in the mail. She was very kind and patient with me. My questions were answered, I submitted my documents to GM Financial and now everything is complete. I would also like to recognize Arianna, at GM Financial customer service, when I first called to see about purchasing my lease vehicle. She was professional and a pleasure to speak with. This would be a hands-down 5 star review if not for my interaction with AJ. He was not terrible, by any means, but might benefit from a customer service refresher course for dealing with those who do not appreciate being brushed off in a quick manner. He may have been under a deadline or pressured for some reason, but the customer should not be affected. Thank you, and I appreciate the consistent service I have received from GM Financial for many years.

This was the easiest major transaction I have ever had. In addition, not having to go to the dealership during a serious spike in Covid-19 was extremely helpful.

Very easy to work with all completed on line quick and easy process.

Everybody knowable except one person. I asked about having extended warranty on the car thought GM and she said she couldn’t answer my question.

I would give it 5 but I dont like sloppy, genetically formed and un- English wording such as "Whaddya Think" ? Use the proper wording like What do you think?

Very smooth operation. Everything was clearly explained in all emails. No problem whatsoever

Excellent customer service