Excellent
141 reviews
RentCheckProperty management solution that helps property managers save time on inspections with resident-led inspections and time-efficient internal inspection processes.
RentCheck (getrentcheck.com) has 141 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
141 approved reviews, newest moderated first
PJ D.
Posted
I really appreciate the follow up and the quickness of responses to any and all questions. Very friendly and knowledgeable staff. Great work!
Response from RentCheck· Apr 27, 2023
Thanks so much for sharing PJ! Always happy to help.
Success L.
Posted
The support team is extremely responsive and accommodating where they can. I made a suggestion and within minutes it was implemented for me. They are always quick to respond and happy to help. Brett and jack is also my favorite representative. They are always quick to respond and very helpful.
Response from RentCheck· Apr 21, 2023
Thank you so much for sharing Katina!
Kirk T.
Posted
The app doesn’t seem concerned for the renter’s privacy. you “may or may not share my location information?” So you know when i’m not home, have pics of my doors and locks and the approach to my home. I tried your help page first but it only takes me to articles on how to increase inspection times and how to pester your tenants with emails.
Response from RentCheck· Apr 14, 2023
Hi Kirk, Thank you so much for sharing your experience and feedback. RentCheck's mission is to make the renting experience fair and transparent by removing bias from the inspection process. Renter experience is as important to our team as property managers'. To ensure photos taken during an inspection are current, RentCheck geotags and timestamps the files. That way the inspection is properly timestamped, and can’t be doctored in any way. This also helps with keeping the final report consistent and organized. I confirmed with our development team that our mobile app doesn’t request or use location beyond the geotagging we get from the pictures themselves, which will match with the inspection address. We are not using any additional geolocation data from the mobile app. Inspections are available to view by your property management company and owners of the property. While our Help Center is full of articles, they might not answer all your questions. We have a dedicated support chat for residents and property managers to assist in real-time with inspections. Our intended resident experience is for time spent in RentCheck to be productive and beneficial to both renters and property managers. Please let me know if you have any questions about all this! Live long and prosper 🖖 - The RentCheck Team
APM D.
Posted
Very responsive and resolved my issue.
Response from RentCheck· Apr 11, 2023
Thank you for sharing!
Kaye B.
Posted
It was a very nice app that every Property Manager would want to use. It's very handy as well. It is normal to experience tech issues but the great thing is that they have a very accommodating and helpful customer service people who are ready to be of any assistance, especially, Jack. Thanks!
Response from RentCheck· Apr 11, 2023
Hi Kaye, thank you so much for sharing. We appreciate your time and patience while we make RentCheck the best experience possible, and hope to earn that fifth star from you in the near future!
Dana S.
Posted
Customer service is excellent.
Response from RentCheck· Apr 11, 2023
Thank you for sharing, Dana!
N.B.
Posted
Doing inspection of an apartment as a renter, i like how inspection process in RentCheck app is broken down by areas/rooms, with instructions what to look for and how to take photos; that did not have to complete it all at once (progress is saved). Had an issue with completed report PDF causing app to crash - contacting support, an CSR (Emmy) replied within minutes and gave me link to download the report - amazing!
Response from RentCheck· Apr 10, 2023
Thanks so much for sharing! Resident experience is equally important to us as property manager's so this is especially helpful to our team to know you're enjoying using the app.
Grace M.
Posted
RentCheck is always able to address and resolve my concerns quickly. Keep up the good work! Thank you.
Response from RentCheck· Apr 10, 2023
Thanks so much for sharing Grace!
