Excellent
188 reviews
Upper HandUpper Hand is the leading business management solution that helps sports and fitness businesses win. Powered by a suite of cloud-based tools, Upper Hand streamlines front desk and back office operations, allowing owners and admins to escape the administrative vortex and spend more time doing what they love - helping clients and athletes achieve their goals. Upper Hand provides tools to effectively manage things like online registration and scheduling, memberships, facility resources, payments, retail and inventory, payroll, and more. Learn more at https://upperhand.com.
Upper Hand (getupperhand.com) has 188 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
188 approved reviews, newest moderated first
Renny T.
Posted
Leslie, and her team have provided me with high quality customer service, ensuring I have everything I need to provide the best service to my customers! I would definitely recommend end Upper Hand to any business! Thank you
Response from Upper Hand· Jul 23, 2018
Thanks for the review, Renny!
Tyler K.
Posted
Coming up on our third year and have had a great experience with their team. If my staff has questions they are there and truly care about your business and finding solutions. They listen to feedback which is shown by the growth of the product. Completely different experience from our previous system. Keep it up team.
Response from Upper Hand· Jul 23, 2018
Thanks for the review, Tyler!
Alex H.
Posted
Great start to our relationship. It has made it easier for our parents to book lessons on their app and created an easier way on our back end to sell and keep track of lessons. Any issues we have had were resolved right away. were excited about growing our business with Upper Hand.
Response from Upper Hand· Jul 6, 2018
Thank you for the review, Alex! You guys have been great to work with and we are excited to continue to help Thunder LB3. Thanks again!
Frank D.
Posted
Great sense of urgency when we need customer service. We're big fans of Upper Hand. Frank Daniels Thunder LB3 Lacrosse
Response from Upper Hand· Jul 6, 2018
Thank you for the review Frank. You and your team have been awesome to work with!!
Brandon
Posted
I have found the the team at Upper Hand is what makes all the difference. I am on my third registration software in the last 7 years and the people make all the difference. They are responsive and listen to feedback. I was amazed when they set up a meeting with me and an engineer to cover what I would need the system to do to work for me. They don't have every feature I have requested yet, but I honestly believe my requests are all in the pipeline as I have seen a number of features rolled out since I joined 6 months ago. Oh and ask for Danielle McNally to be your rep. She is awesome.
Response from Upper Hand· Jun 25, 2018
Thank you for the very positive review Brandon!
Brian C.
Posted
I used this software while scheduling and paying for my sons baseball hitting lessons. very user friendly and easy to navigate. Two thumbs up!!
Response from Upper Hand· Jun 20, 2018
Thanks Brian!
QB1 Athletics L.
Posted
Great service!
Response from Upper Hand· Jun 20, 2018
Thanks for the review David!
QC Speed and A.
Posted
I have enjoyed working with Upper Hand. Customer service has been very responsive and personable. I have developed good rapport with each of my representatives, and have felt like they have been doing their best to support me according to my business needs. For the questions that I have not been able to answer, they have been there to troubleshoot problems for my customers. Something that I would like to see more of would be more collaboration with business owners on the back and front end. We enjoy your platform very much, and would like to be part of the development in terms of letting you know our needs and wants.
Response from Upper Hand· Jun 20, 2018
Thank you for the review and continued support!
