Gexa EnergyReviews of gexaenergy.com

They are generally great when you sign up provided you pay attention to how varied the pricing can be. The service and responsiveness is very good, as is the information regarding usage on their website. However, once you have been signed up with them, a lot of of their electricity plans seem like a good deal, unless you go over or under the target kilowatt hour that they set. For example, it might be $.12 per kilowatt hour at over 2000 kWh, but it jumps to $.18 per kilowatt hour if he use under 2000 kWh. That’s because you get $125 credit for using over 2000 kWh. The whole pricing scheme just seems like a scam to overcharge their unsophisticated customers. I was a very happy customer and would’ve stayed with them, but I would’ve been totally hosed and some of the Spring and Fall months when my usage drops. It’s a shame that they bait you with a good deal as a new customer and then force you to switch. Although, this practice is not atypical in the North Texas electric market.

UPDATE: I just got a third invoice with a credit on it (I think??) indicating that they are finally dealing with AEP. I can’t know if it’s accurate but it’s better than it was. The other half of my July payment does show “past due” though. If I see an impact on my credit score I’m going to be pretty annoyed … at least this is an improvement, if I don’t. ORIGINAL: I contacted Gexa while I was out of town and my energy usage was through the roof despite leaving the AC at 85, unplugging the fridge and not using any appliances. They initiated a billing dispute with AEP central. That’s fine. They told me to pay the amount I’m not disputing so I estimated half and paid that. (It was probably still too much). A few days later my neighbour phoned to say AEP had come by. AEP had mixed my line with his, so I’ve been paying for his usage and he for mine. Fine. A week and a half later Gexa is still showing me sky high usage. I asked for confirmation that they would not report me to the credit bureau for not paying the balance while the amount was still disputed, per PUC regulations. They would not give me that confirmation. Instead, they finally said it was due 08/01 instead of 07/15. They quoted me the amount remaining. The next day I get a bill for the entire amount again, despite already having paid half. And they still haven’t dealt with the AEP issue. I am owed a huge credit. I’m furious.

After having been with Gexa several years their prices have gotten outrageous. I called them to complain and ask why I have such a large bill. Over 600. Their response was I used more than 2000kw and therefore my rate went up and I don’t get the 100 credit. I can’t afford these kinds of bills. Especially after putting in new 16. Seer AC in April and new custom solar screens on every window and door. And new roof and insulation. Yet my energy use has gone up way more than I’ve ever used in 10 years. So I’m switching to a new company that has rates significantly less than Gexa. When I called them they did not even offer me a new or better plan. So disappointed because first two years were great.