Glass Castle Inc.Reviews of glasscastle.com

i have trusted and used them for 15+ years

We felt well-informed and had a good experience when we were in the showroom and on follow-up phone calls to keep us informed. We were looking forward to the install of our glass shower door, the final step in our bath redo project! The product install went without a hitch, installers did a good job technically. However, they left bathroom rugs thrown aside and drill dust in the corners of the new shower pan, which we had to clean up. It may seem like a small thing, but a little more "customer care" would have earned Glass Castle 5 stars instead of 4.

Everyone we dealt with was extremely knowledgeable and courteous. All our questions were answered and there was no high pressure salesmanship. Our door was ready even sooner than originally promised and it looks fine. The one sliding panel originally received was incorrectly sized, but a replacement of the correct size was fabricated, delivered and installed within one week. Not sure whether the error was made by the Glass Castle personnel who measured or by the factory where the panel was fabricated, but it didn't significantly delay our project.