GlobeInReviews of globein.com

Absolutely horrible to deal with their customer service. They always send you things you didn't order using credits in your account and the only notification is saying its shipped. Won't give refunds even on items you did not order.

I rec'd a gift subscription for GlobeIn for Christmas. I immediately started to receive emails stating I could roll my credits over to purchase a different gift than the monthly box(es). I did notice that my account showed different balances at different times. Then I rec'd an email stating my order was on its way. But, I didn't order anything. I emailed GlobeIn to inform them that I didn't order anything. My email was ignored. I rec'd two pillow shams in the mail. My account stated that three shams were sent. What I rec'd did not match the pictures that they said I ordered. I emailed them again and said I would gladly return the shams if they could send a pre-paid pkg, as I did not order them. I was told that they would not do that. The mistake was my fault and not theirs! On top of it, the pkg I rec'd had a return address from Ontario (I'm in Canada). However, if I wanted to return the shams, I would have to send them to the US. I emailed and asked why I had to pay to send them to US and not Canada, as that's where they were shipped from. My question was ignored. I was told that the shams were automatically sent from my shopping cart per their policy. Wow! Interesting policy. However, I know for a fact that I did not put these in my cart as I would have no use for pillow shams, especially these. Every email that I rec'd included a statement that they would NOT accept my return if the items were damaged. So, I was charged for three shams that I did not order. I only rec'd two that didn't even match. I was given two different amounts that had been charged to my account. Then I was also told that I was never eligible for a box as my account had been canceled and that I should have transferred my credits to their store to begin with. I asked why I received the emails telling me I had the option of the gift box or rolling my credits over to begin with! This question was never addressed either. On top of it all, they told me to stop emailing them so much as my emails/questions were tying up customer service! Perhaps if they answered my questions, I would not have sent so many emails. Out of sheer frustration, I asked them to refund the remaining amount of money left in my account back to the original purchaser. Because of the different amounts shown in my account and the different prices I was charged for the shams, I have no idea how much was even returned. They quickly closed my account, so I didn't have the chance to find out either. I decided not to pay to return the items to the US as I did not trust them to refund me. They told me if I wasn't happy, I could re-gift the unmatched shams. This was by far the worst online shopping experience I have ever had. I read a comment where someone said do not walk, but run from this company. Very good advice indeed.

Terrible! Pretty much stole my money and never sent any products or add ons. I’ve contacted them and they just give me the run around or don’t communicate at all. No phone so that should say something in itself. Don’t buy!!! **paid in advance for the two month subscription and add-ons. They said it was partially delivered. Received two glasses that were supposed to be part of the March box. Never reviewed anything else or additional glasses I ordered. April shows no invoice now and never received refund.

I recently, April 2021, purchased a number of add-ons. They advertised a free basket with $75.00 add-on purchase. I had $75.00 in my cart and started to check out. Then I noticed there wasn't a basket added to my order. I hit the Home button to view the offer again and it now said 109.00 to get the basket. I added another 35.00 to get to 110.00, again started to check out and again no basket. Back to home and now it was 180.00 to get the basket! I returned to my cart, removed the last 35.00 item, checked out and emailed customer service regarding this matter and that I still hadn't received my items from an earlier order. Customer service, Deja was great with responding quickly. Explained they were behind but order was coming. It did arrive shortly after. But the whole basket thing, was told it was 180.00 and so I wasn't eligible. Next time with this company, I will take a screenshot of the special as I had no way to show what I saw. So no basket for me. I mean really, how could I make up such a crazy story. Customer service agent, Deja is fabulous, just the company is not as honest as they should be. I did like the quality of my 1st shipment. I don't think I will go more than the 3 month commitment I have but again, my experience with this agent was great.

I purchased a 3 month subscription back in February 2021. I was advised at the beginning of March I could choose a theme box and that box would be delivered towards the end of the month. NO BOX ARRIVED! I got the same prompts for April and thought maybe it was just a glitch and picked a box and some add-ons (which i paid more for). To date I have recieved ZERO items from this company and I have given them HUNDREDS of dollars. Do not buy from this company. Buyer Beware! EDIT: Globein your condescending reply doesn't do you any favors. I know how to check my email. I get spammed from your company every day!

I'm afraid that I have also had a bad experience with this company. I purchased a 3 month subscription which I really wasn't too enamored with, once I had received my first box, and I considered it quite overpriced. However they have now billed me for another 3 months without the courtesy of an email or warning that they were about to deduct $144.00 from my credit card during the middle of a pandemic when finances are tough. I assumed that choosing a 3 month subscription and paying for it up front was doing just that, not ordering a recurring subscription. I wasn't given the time to cancel my subscribtion which I attempted to do on the very day that it was charged and I was notified by my credit card company (not this seller). It seems that I am now forced to have this amount, plus the previous month's $44.00 which I opted not to use because I couldn't find anything that I wanted, sitting on their books until I can find some overpriced item that I don't really want to order, and probably (according to many reviews) I will probably never receive. I feel taken advantage of and totally ripped off. It seems that the seller has carefully worded their sales pitch and conducted business in such a way that many people will be cheated out of a second 3 month non-refundable subscription before they realize what has happened. I should have been notified that my payment was about to be deducted and given the opportunity to cancel my subscription. This is a very shady practice that really takes away the supposed positive intentions of the seller's business model and I would never recommend this company to anyone. Clearly this business is only interested in money for themselves. I am not questioning the legality of their actions, just the mortality. In the end, there is little difference between most subscription companies: They put the onus on the customer to NOT be charged for further months. Unfortunately in this case, it wasn't just another month that had to be deducted from my account, it was 3 months which was a substantial amount of money. I felt the need to express my disappointment in yet another business that does all that they can to squeeze the last dollar out of their customers rather than actually care about their legacy.

The products are fantastic!! I did my Christmas shopping last Sept and Oct. I was so excited. Because the products are beautiful. You can only send email to customer service if you have a problem. My products are not going to arrive. Not even for this Christmas. They over sell. They don't have merchandise. They say they moved and thats why items are running late. Right for six months. After six months of waiting they say they will refund you. Yet you have to pay in advance. And wait.. They do not charge you when item ships. They charge you the day you order. I highly recommend not buying from this company.

I loved the products when I first got them. But the boxes arrive MONTHS late. I received the wrong item and a packing slip for another customer. It took them a month to respond to my customer service request and by then the item I ordered was sold out. I am still waiting for $230 of add-on merchandise I ordered in December. My email said it was all shipped together but I only received one item and they keep saying the rest will eventually be shipped, but they originally said that all overdue orders would be fulfilled by March 15, so either they are lying that my order is still pending and are planning to keep my money and never send me a thing or they need to figure out a new fulfillment system. I have contacted customer service on multiple occasions. They just give excuses and no answers. I commented on their facebook posts and the comments were all deleted and I am blocked from commenting or reacting to their posts. This company is a sham. I will never buy anything from them again.