GlowHost.comReviews of glowhost.com

I never use this host again. I found this hoster via a friend, he got a code where all packages costs 1 cent. I used the code and paid the 1 cent. I typed my address and bought that package. After i set my webiste up (took about 5 hours). I was very happy, that i got my own homepage. After that it was late and i went sleep. About 16 Hours later i saw the eMail that they sent in the late night + the suspended domain, i were shocked. They wanted my ID with a photo from me. I said i won't do that, then they wrote "unfortunately we cannot approve your order....." I would never send any photo from my ID to the hoster. Im very angry and i need to say, that i never had that experience. They restricted my access to everything from FTP to Database. I had no chance to get my stuff back. And the work was for the trash.... The only thing, if i could i give 0 stars, but i cant. I let it at 2 stars, the support is very friendly, and offers still their help. But still a bad hoster.

I chose Glowhost because they offered Shoutcast and web hosting in one package. Directly after ordering, I noted that my entire control panel was in Chinese. I then had to work with support for hours before my site could be published, and was asked to scan and send copies of government issued identification. My Shoutcast server went down on the second day, requiring me to contact support a second time. My streaming specifications were also not as advertised, which I had to contact support to resolve. When it came to building my website, I would have liked to have seen more tools to create a professional looking site. Ultimately, I decided to find a more trustworthy host that could provide better tools to actually build my website. When I tried to invoke Glowhost's Money Back Satisfaction Guarantee, I was told that I'd be charged for my domain name that was originally offered for free, and that the charge would come out of my hosting refund. I was sent links to terms and conditions that differed from what I'd already read. After mentioning my intentions of sharing my experiences, I was then told that they could offer me the full refund as an "exception." I replied that I had no intention of withholding details of my experience, and the offer was revoked. In short, Glowhost was not for me. I felt misled by the Satisfaction Guarantee and was dissatisfied in the amount of issues that arose within my first week alone. For anyone looking for web hosting services, Glowhost has timely technical support but was far from pain free for me and abides by the same fine print any cheaper, more popular, professional, and easier to use host does as well.