Goal ZeroReviews of goalzero.com

Service was excellent. The answer was timely and worked exactly as hoped to fix a vexing issue. Happy to have Vivian and the team there to help.

Dane did an excellent job of walking me through the update. The unit can be cumbersome to work with since is at ground level and heavy. The term recall was misleading as it suggests a replacement of the unit rather than an update.

I'd like to throw in a good mention for customer service agent helping me through the recall upgrade when I couldn't get it to work together we found all the possible glitches and he kept plugging along I just wish Customer service agents were as cordial as he was There you go Dane I was very happy until I got to this system of writing an attaboy What a joke Can't anything be simple anymore Other computers were supposed to make our life easier It's just more BS that complicates everything I guess I'm speaking about Trustpilot Just go back to the good old way of doing things Everybody talks about how great this is but I haven't seen any kind of stability Alright I'm done ranting

Vivian was great - patient, polite and knowledgeable, she kindly answered all my questions to help me replace my favorite torch lantern that I used almost daily for years which was discontinued, and the new version was of stock, so she answered all my questions re features and capacities of the current product choices and helped guide me to a product I can buy online that will serve me for now til the larger version is remade. I actually understand the products' workings now after speaking with her, that I did not know these previous years, so I am now a more informed user and I am a loyal supporter of this company's more eco values, as I am Green Certified business myself - so thank you again!

Dane was the representative who assisted me with updating my yeti3000. He was very knowledgeable, patient, kind and professional.

Customer service and support provided by Gabriela with the BioLite/Goal Zero Support team can only be described as outstanding. After two years of trouble-free performance our Yeti 500 Power Station suddenly failed to recharge. We reached out to the Support team and within one day began to receive timely, clear, concise and knowledgeable instructions regarding potential solutions intended to resolve the problem. Questions were anticipated and answered proactively. Ultimately the unit was replaced under warranty.

Michael and his team helped our group get our unit back on track in perfect timing for our event. Being a non-profit it is important to keep us up and running. Thanks Michael and team for a smooth process to our dilemma ! -Street Shaves

I ordered a Yeti Pro 4000 from the open box sale. I didn't expect it to be perfect as it was not brand new. However, after charging through the AC port, I purchased solar panels and those would not charge the unit. After opening a ticket, Michael helped me go through troubleshooting to attempt to find a resolution. Turns out a component within the system, the charge controller to be exact, was not working. I attempted some work arounds on my own after discussion with Michael who in turn explained my thought processes with the engineering team. At the end of the day, it was determined that swapping out the unit would be best for my situation. I am still overwhelmed at the professionalism of Michael and the efforts that went into making sure I had a properly working unit. It was an open box item, they could have said, too bad, that's why it's on sale. They did not do this, they made sure I was one hundred percent happy and I am!! Thank you Michael and everyone at Goal Zero. I tell everyone how wonderful your company is and how much I appreciate the quality of not only your products but also your customer service team!!