GoldStar Trust Company Reviews | Read Customer Reviews of goldstartrust.com

GoldStar Trust Company Reviews | Read Customer Reviews of goldstartrust.com

GoldStar Trust Company reviews

Showing 78 reviews with 1 star · Clear filters

Deb
Posted Jul 27, 2021
Their fees for precious metals are…
Their fees for precious metals are ridiculous. They just raised a paper statement to 25$. Really?
Response from GoldStar Trust Company· Jul 28, 2021
Deb, We appreciate your feedback regarding the fee increase regarding the paper statement fee. We would love to discuss with you our new e-statement option that will allow you to avoid paying the new annual fee. We are also moving from semi-annual statements to quarterly so that you can keep up with your account on a more regular basis. Registration begins on August 1, 2021, if you would like to set up a time with us to complete the registration please contact us at 800.486.6888. GoldStar Trust Company
Report
Jerry L H.
Posted May 14, 2021
Web site sucks
Web site sucks. It has for years. I will be glad when I get all my IRAs cashed out and not have to deal with this company again.
Response from GoldStar Trust Company· May 14, 2021
Hello, We appreciate your feedback and would like to speak with you regarding your concerns. At GoldStar we try to provide the best possible service to our clients. We apologize for not meeting your expectations. We will be reaching out shortly. Thank you
Report
Ken
Posted Apr 23, 2021
Cannot recommend this company. Fees, fees, fees!
1. They shipped my gold without telling notifying me to pay the 100 dollar fee their depository. Why not just collect it upfront instead of having the FedEx guy demand a check? This is prehistoric dinosaur rubbish. 2. I can't have the gold shipped to my new address unless I do more paperwork and processing. 3. When it was shipped to my old address, my mom couldn't pay it. The FedEx guy wanted 50 bucks. Then he came back today and asked for 80. Gold Star Trust said 100. So which one is it? 4. They offer no other options. Their manager won't budge on any of their fees. Why do they even have a manager? A manager should be able to make exceptions. Am I right or wrong? 5. I don't have my gold. It is stuck with FedEx. Gold Start Trust and this depository in Delaware takes no responsibility. 6. This is below par customer service. Don't ever do business with these guys and their choice of depository. You will pay fees up the wazoo.
Response from GoldStar Trust Company· Apr 26, 2021
Hello, We appreciate your feedback and would like to speak with you regarding your concerns. At GoldStar we try to provide the best possible service to our clients. We apologize for not meeting your expectations. We will be reaching out shortly. Thank you
Report
John C.
Posted Apr 7, 2021
Website user interface is garbage
Website user interface is garbage. We can't log into our IRA and there is ZERO assistance when you call. Our lawyers are involved. Do not use this company.
Response from GoldStar Trust Company· Apr 8, 2021
Hello, We appreciate your feedback and would like to speak with you regarding your concerns. At GoldStar we try to provide the best possible service to our clients. We apologize for not meeting your expectations. We will be reaching out shortly. Thank you
Report
Dustin
Posted Mar 30, 2021
You wouldn't waive the $150 late fee…
You wouldn't waive the $150 late fee you imposed, after I explained the confusion. Consequently I have requested that all my metal be sent to me to eliminate anymore storage fees and I am considering transferring my IRA's to another custodian. Dusty
Response from GoldStar Trust Company· Mar 30, 2021
Hello, We appreciate your feedback and would like to speak with you regarding your concerns. At GoldStar we try to provide the best possible service to our clients. We apologize for not meeting your expectations. We will be reaching out shortly. Thank you
Report
customer
Posted Jan 20, 2021
Different Agents
Every time I called I got a different agent and got differ information. This caused a lot of time and difficulty in getting assets transferred into the account.
Response from GoldStar Trust Company· Jan 21, 2021
Hello, We apologize for any inconvenience that was caused, we will be reaching out to you by phone shortly to answer any questions or concerns you may have. Thank you, Goldstar Trust Company
Report