GoldStar Trust CompanyReviews of goldstartrust.com

Not diligent enough to be handling people's money.

Extremely difficult to log in to account

I have two accounts that were supposed to be converted. We took care of one and I was supposed to get a call to take care of the other, but that never happened.

After the 3rd different person called me inquiring about my email inquiry. The pitch was typical but they stayed that you deal with one person. I liked that and went into action. I have now talked to at least 7-8 different people through emails or phone. I was upset and now only open and respond to 2 people. All others emails and phone calls go to junk and noting get accomplished. Plus this process of rollover is not easy and requires information that can be easily obtained if the people would be specific on what they need.

My transfer request ended up at some random UBS branch in San Antonio which delayed the planned asset transfer to fund my capital call at an inconvenient time when I was traveling.

21 days for an IRA transfer request is ridiculous in this age of electronic transfers.

Slow in resolving issues with other banks and custodians. Difficult phone inquiry system resulting in no one to speak to to resolve problems. Too bureaucratic for a small organization.

Was disappointed with the handling of paperwork in the process of setting up my acct and also I still do not have a clear path to viewing my account