GoldStar Trust CompanyReviews of goldstartrust.com

I have no account info, no account statements, and no person to call, and zero follow up. I am pissed.

Goldstar trust is by far the worst company ever to store your precious metals in a self directed IRA. They are in my opinion not only unprofessional but border lines criminals. These people can not be trusted to tell you the truth or try to help you navigate this train wreck of a company. I made a huge mistake doing a IRA roll over with Swiss American who are also criminals in my opinion. When I did my rollover they tried selling me some rare coins I didn’t want and when I told them I just wanted regular silver eagles that were going for less than $2.00 dollars over spot. These thieves with the help of Goldstart charged me $8.00 over spot per coin. On top of all this Goldstar failed to send me invoices for maintenance and other fees due to failed communication by their part. As a result of their incompetence I was charged over $500.00 in fees with no explanation on what went wrong and also refused to help me when I told them that Swiss America over charge me for regular silver bullion in 2017 that was selling for about $16.00 to $17.00 dollars an ounce. I can never recommend either company because they in my opinion are unethical and border line criminals. I will be filling reports with the proper authorities and will be speaking to several attorneys

Horrid company. Trying to close my account for a year. They make EVERYTHING difficult. Didn't used to be this way. Obviously became greedy and or broke.

I have no idea where my money is. It would have made some gains if I left it where it was. I call Gold Star and it takes forever to reach anyone. Please help me figure out what to do next. Thank you, Irene DiMucci

Every time we try to login, it says ‘confirmation request from chrome is expired. Please login again to generate a new confirmation email’. And each time we confirm immediately (within seconds of receiving the message), it still has that message. We are going round and round in this loop without being able to get into our account. It is very frustrating. We don’t feel we can continue and would like to find another custodian unless this issue is fixed immediately.

I want to take delivery of my precious metals and have been calling and emailing for two days with no reply. Is this normal for Gold Star Trust???

Insane Security. Would not let me log in using my six year old computer. Said that I had not used this computer before. Sent me a temporary password of 14 characters. Letters capital and small, numbers and symbols. Would not let me log in even though I typed them exactly as I received them four times. Think Goldstar should wise up and work with their long time customers instead of frustrating them.

Two years ago I tried to terminate my account and had so many issues to deal with on THEIR side that I just stopped. Since they sent a letter regarding $25 paper fee I’ve restarted the process. They’re doing it all over again!!! And $150 termination fee on top of that! Go elsewhere folks-I am. Edit to add: I tried to make my account paperless but was told “It’s not time yet?” Goldstar, I see you on here answering ppl with call us, we can help but you never do! Ive called you enough! After I made the decision to leave I noticed many, many reviews with the same complaints: you give us the runaround and your fees are legendary. Twice in less than 12 months you increase these fees? Fortunately before I invested I discussed the amount with DH and he said minimal until we see their track record. So glad I heeded his advice. 😅