GolfEtail.comReviews of golfetail.com

They received my return over a week ago and still no refund returned within there 30 day return policy

I ordered a golf rain suit and it arrived MANY days after I ordered it. But it was beautiful and I initially thought it was worth the long wait. But when I tried it on it was too small so I contacted the company to see about an exchange. I was told I had to return the initial purchase and buy a larger size. So I bought the larger size, but when I tried to return the first purchase that was too small the company ceased all communication with me. I plead for a week with the company to send me a return shipping label, as it was free returns on this item. To no avail. At one point the company said it had not received any information about me having filed a return request, even though eBay had the return request in the system for more than a week and ebay had emailed the company on my behalf to get them to send me a return shipping label. EBay has said it will step in to make this transaction right, since the company refuses to do so. Thank goodness I purchased my product on eBay and not directly from golfetail.com. i would suggest shoppers steer clear of this company. To outright lie and say you have no record of my return request when there is a long email chain of me begging for a return and a record on eBay where I filed a return request a week ago and even after eBay reps emailed you asking you to send me a return label, you still refuse to do so. That's scary bad customer service. I've never had to leave a review such as this before for a company but my experience has been such that I cannot allow anyone else to get entangled in such a horrible company.

Ordered a cotton t-shirt - got a cheap polyester made in Mexico one. Shirt is so cheap you can see through it, and it feels awful. There return policy is a joke! They charge you $10.00 for shipping to you plus you have to pay to return - you end up paying $14-20 to return. Will not order again from these people.

Ordered a bag through eBay. Listing said that they'd ship anywhere in the world. Next morning I get an email saying they'd cancelled my order because my address was unconfirmed. It has been for more than 15 years. Now they say that they would ship that bag to South Africa but not Alaska or Hawaii. NOWHERE in their listing does it say that. Nobody in their organization has the courtesy to phone me. Low down and deceitful!

I've recieved name brand items at a great price, every time. Shipping is fast and customer service was really helpful.

NO ONE should ever buy anything from this online retailer...EVER !!! Ordered a #3 fairway wood and they sent me a #4 fairway wood.. Wanted to send it back for the right club....now comes the stalling and more stalling finally they say yes but I have to pay the return postage. Because they were stupid and to inept at their job I have to now pay the postage. Hire someone with an education above third grade who can read numbers....#3 and #4..... Anyway....still waiting for my refund....stalling and more stalling...!!!! UPDATE.....08/21/18.....UPDATE.......08/21/18......UPDATE See Golfetail....if you had just read my emails and gave me my refund you wouldn't have had to go through the humiliation and embarrassment of Overstock TELLING YOU to change your listing. I see now that you have it as OUT OF STOCK. Surprise, Surprise....you never had it in the first place. Nobody should ever buy ANYTHING from Goldetail.....Period !!!

Ordered 12 shirts, 9 were as ordered but 3 were not at all what we ordered (men's shirt instead of ladies, junk shirt that was obviously returned as it was so small and then put in a dirty, old, reused and wrong package bag, and one that was so poorly made my wife's arms could not fit through the sleeves). Items arrived a day before we went on a 16 day trip. I contacted Golfetail and explained that I wanted an immediate refund of the price of the three shirts and I would send them back as soon as it sent me a paid return shipping label and I returned from my trip. Then for the next 16 days I got nonsense replies from Golfetail. In the last day or two a new CSR has sent me insulting, bullying and belittling replies. I finally filed a dispute with the credit card company. Golfetail's CEO has a statement of promise to its customers but its CSR's obviously are not familiar with it. It is too bad because we have had good items from it on several previous purchases but its customer service is without a doubt the worst I have ever experienced. We will never do business with it again and advise all to stay clear. Their CSRs have tried to bully and belittle me and told me it was being courteous to send me a return shipping label for items that were not what we ordered. They are by far the worst company with which I have had the mistake of dealing. Saw the reply by Golfetail. It avoided most of the truth about the facts. It sent wrong items. It cannot keep funds when it does not fulfill purchase order. I advised I received order on the day before leaving on vacation and it did not respond until we were gone for two days. I returned junk items it sent immediately upon our return from vacation. In fact, I sent tracking information to Golfetail showing the return was processed by FedEx a day before it replied to this post, again lying about the facts. It is pretty clear that there is a reason it has a 62% bad rating. It's customer service is a leading candidate for the world's worst.

No issues here! Website consistently offers great deals on products for any type of golfer. Surprised to find such a wide variety of items that may be used in and off the golf course. I now use GolfEtail to shop for sunglasses and other apparel I often use when I’m not even golfing. Also.... easy gift shopping!