GoodRxReviews of goodrx.com

Great price, and customer service

Great service

Good Rx kept me on a low dose and I am not losing weight. The NP suddenly asks for bloodwork nd when you cannot produce results of blood work you didn’t know you needed they keep the low dose nd rudely close the visit. So you pay for a drug on a dose that does nothing or you gain it all back!

Very disappointing cancellation and customer service experience I am extremely disappointed with my experience with GoodRx. I placed an order on August 7 and called customer service **the same day** because I wanted to cancel the order. I believed my request had been handled. However, I later found out that the representative had only canceled my future refills/subscription and did **not** cancel the order I had just placed. By the time I realized this, the order had already been shipped. I contacted GoodRx again, explained that I had called on the day of purchase specifically to cancel the current order, and asked them to review the previous call and escalate the issue. A case was opened, but in the end they still refused to refund me. The medication has now arrived, even though I tried to cancel it before it was shipped. What frustrates me most is that I took action immediately and contacted customer service on the same day, yet my request was apparently misunderstood or processed incorrectly. I was never clearly told during that first call that only future refills were being canceled while the current order would still be processed. For a prescription medication service, cancellation requests and communication need to be much clearer and more accurate. Customers should not have to pay for an order they tried to cancel before shipment because of a misunderstanding or processing error by customer service. This was a very frustrating experience, and unfortunately I would not feel comfortable using GoodRx Home Delivery again.

Easy to use. Nurse responds quickly to chats. prescription sent straight to pharmacy same day.

price and service and contact ease.

Prompt kind & thoughtful service

This is a great company! The website is so easy to use, I won’t use any other!