Gooten: Print on DemandReviews of gooten.com

Gooten had a system failure on [date] that prevented me from submitting order #11386643, 11382674. Support did not respond promptly, so I had to place the order with another provider (Printify) to avoid delaying my customer. Lost time and inconvenience. Not recommended until reliability improves.

Used to be the best out there, but recently have become a complete failure, and they will blame you for their lack of truth and delays in production. Customer for over 4 years and ran multiple 6 figures of product through them.

I have been using Gooten for over a year now. For mostly Woven Blankets and desk mats. I have consistently received 5 star reviews on Etsy until the past month. My customers were not getting their products on time. Products were just sitting in production. No messages from Gooten. Then their website started returning 404 errors. They didn't update the facebook group to tell us anything. I had about 5 deskmats come through in one day only for them to charge me for them, the deskmats sit for days and then randomly send me an email saying they are SOLD OUT! I was sending emails daily. Their turn around time for responding to emails is 4 days! 36 business hours! Business hours are 9-5. In the midst of this, my woven blankets started just sitting again in production for long times. My blankets range from $93-$149. They kept telling me that despite what the website says is shipping time, the production is within SLA. Then a full 8 days later they finally sent an email saying their were issues with the production partner. Technical issues. But things are still on track to send out blankets.. Blankets went from shipping in a week to 2.5-3 weeks. I had one order come in I didn't see that was charged so I left it to see if I'd continue with Gooten. It took almost 3 weeks to receive the blanket. The lady sent me a message 2 days ago showing the blanket. It was the worst blanket I've ever seen! Colors were wrong, the images were skewed. It was horrible. I've disconnected all 3 of my stores and deactivated all of my listings. I am done with Gooten! I am moving all of my listings to Shopify. I have purchased a blanket from Shopify and it looks identical to Gooten. Save yourself time and heartache and skip Gooten.

I’ve been using Gooten for years if you ever had to cancel an item due to a customer cancellation and it had not shipped , they would allow you to change the shipping address so that you could receive the item but after contacting them only 12 hours after receiving the receipt for the order that was placed. They told me that I cannot cancel the order and I cannot even change the address even though the items not supposed to ship for another 4 to 6 days so the person who canceled the order is still gonna get to receive the artwork for free now. They gave me no other option How can this be customer service? In real life, customers cancel orders people make mistakes on addresses. These things have to be able to be taken care of in real time before it ships to provide basic customer service.. Cmon I’m happy to report that I was reached out to my support the following day and they made the cancellation so that I could take care of the customer in the situation which I am truly grateful for thank you

So far the experience has been a good one.

Helpful and honest thier support team are amazing

my experience with them has been solid so far, i think there are some things that can be improved but overall pretty good.

For me it was so complex to link my Shopify shop to Gooten's services (and comparing Shopify's AI-like support with Gooten's super old-school support - you ask a question and you get the usual list of ‘related topics’ that barely resolves your queries) that I've opted to print it myself, annoyingly. Besides, I didn't find Gooten's prices competitive, to be honest.