Petplan Pet InsuranceReviews of gopetplan.com

Spoke with Joe today and he was awesome. Very personable and helped my streamline a claim that was taking longer than normal. Very good customer service through PetPlan!

I was dreading making the call as I had received several notices that I was missing support and each time I uploaded something new, I would get the same notice indicating I still needed to upload documents. Joe changed all that from the moment he answered my call. He was able to walk me through the entire process, let me know exactly what I was missing, stayed on the phone with me while I uploaded the requested documents so that he could receive them real time and made sure my claim was pushed forward again. Couldn't ask for a better support person on the other side of that call. Thank you Joe!

Stacy was very kind and thoughtful. I appreciated talking to a real person and she was wonderful. I will certainly recommend them to anyone else who needs or SHOULD HAVE pet insurance.

Joe was the most helpful! After months of going back-and-forth with claims I finally got on the phone and got Joe. He immediately took action and helped me figure out what document was missing because the emails that were sent by claims department we’re not very clear. I sent him the missing document and he is fast tracking my claim currently and hopefully everything will be resolved sooner than later. If you have a chance to get Joe is your customer service rep than you’re in the best hands possible. Thank you joe!!

Stacey walked me through all of the questions I had regarding one of my claims. She answered all of my questions and truly talked me off a ledge!! Thank you Stacey and thank you PetPlan! One of the only companies to recognize boxer cardiomyopathy. You are amazing. My family appreciates it!!

I spoke with Joe P. about a my dog's policy coverage and expediting a Pre-Authorization for upcoming surgery she requires. Joe was friendly, informative, caring and willing to assist in quickly having the Pre-Authorization processed. PetPlan is not the cheapest pet insurance. However, when your pet is covered by them, they are covered. No nonsense claim processing, and fast. There's no games played trying to not pay out on a claim that the pet is eligible for. You call their customer service reps and they are nice, easy to deal with and if they cannot answer a question, they will get you an answer. I recommend this insurance company and of course, Joe P. to anyone shopping for Pet Insurance.

ERNESTO RUIZ is an incredible employee.Efficient and very empathetic when I told him about the loss of my pet.Spoke to him today for the 2nd time.

Joesph was outstanding! Thoughtful and efficient…FIVE STARS!!