Petplan Pet InsuranceReviews of gopetplan.com

Over the last 12 or 13 years I have had pet plan as my go-to. Aside from having real pet owners, and really lovely people working in their office the company is straight up and always takes care of their responsibilities. I can't recommend this company highly enough. Just excellent!

Mine and my husband's dog, MInnie, has been the light of our life for the last eight years. Our little ten year old Terrier-Poodle is a rough and tumble gal, who loves the outdoors and has no fear, often to the chagrin of Mommy (me). For the past eight years anytime Minnie has needed the Vet's services for her charge ahead personality, or new, severe chronic conditions, Petlan has always been there! The new underwriters in 2016 are frustrating, and it did increase cost of coverage, but the staff keeps me coming back for Minnie's insurance needs. Taylor Bell-Branchcomb was nothing less than amazing with our latest claim for our little Minnie Bear. The exceptional customer service Taylor and her fellow associates provide is, again, one of the main reasons we have stuck with Petplan. Taylor cared about Minnie and made sure to help us in every capacity with Minnie's latest problem. Thank you Petplan and thank you Taylor!! Kelsey

We recently lost Toby, our lovely fox terrier, aged 13.5yrs, who we got as a 3yr old rescue and petplan were fantastic with his ill-health in his latter years. Potted history: Good general health until 4yrs ago he was diagnosed with kidney failure and put on a not inexpensive pill a day for it. 2yrs ago he suffered from a lump in his back passage which led to bleeding when passing faeces and had it surgically removed but it soon grew back. After a second op where a biopsy showed it to be benein he was put on expensive pills used in chemo to stop it growing back. In May this year his liver started failing and he went in a further 2 expensive pills until his death in November. Toby was a happy, fun loving little chap almost to the end but his surgeries and pills in the last few years cost thousands and PP paid up without without a query or question. They may not be the cheapest but IMHO they are far and away the best. Thanks Petplan for allowing our old chap to enjoy his later life without us having to worry about the cost.

When I first got my dog I was going back and forth whether I should get pet insurance. My last dog hardly had any health issues until the end of her life. I am so glad I decided to get the insurance. Two surgeries and 1 eye injury in her first year (my poor dog)! You never can predict what can happen and having pet insurance has given me piece of mind. I also appreciate the excellent customer service from Petplan. Thank you!

I had some concerns in regards to my monthly payment and the method that it was paid. It wasn't going to work the way that it was set up now however, the payment comes out in two days. I quickly called Petplan to see what I could do and Taylor the Happiness Manager really lived up to her title. Not only was she able to assist me with my most important request (changing the payment method), she also assisted me in getting my access online, all while adding a personal touch. When it comes to the service that I receive over the phone I have an expectation that not only will the person assisting me with my immediate need find a solution that works but also ensure that I do not need help with anything else. She skillfully managed the dead air by having a conversation with me, she sounded completely genuine, and I am even more pleased with my choice to go with Petplan.

Great customer service! Always quick, friendly, and helpful!

Great insurance company. Jordyn S was very efficient, polite and nice and she had the perfect answer to all my questions immediately. Amazing job!

Very nice and helpful. 😊