GoPupSocksReviews of gopupsocks.com

Response from GoPupSocks· Jan 12, 2022

Hi Hannah, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. Unfortunately, transit delays are out of our control. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad to see your order was indeed delivered. If you have any additional feedback please email us directly at [email protected] want and appreciate your business! Best Regards, The PupSocks Team

Response from GoPupSocks· Jan 12, 2022

Hi Chad, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. Please keep an eye out for an email from our team. We appreciate your business and thank you for your honest feedback. Kind Regards, The PupSocks Team

Response from GoPupSocks· Jan 12, 2022

Hi Katrina, Thank you for your review. We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team