Schock Logistics, Inc.Reviews of goschock.com

No response to pick up date, freight still waiting to leave.

The process of requesting and receiving the quote and then arranging for shipping was quick and easy. However, when the equipment was picked up the driver REPEATEDLY DROPPED each printer before getting them loaded onto the truck. We chose Schock because they were a preferred shipping provider for our equipment leasing company. But, the negligent handling of the equipment caused additional work and documentation for our team. I would not use or recommend Schock Logistics in the future.

Schock Logistics personnel were friendly and kind. I did not know that they would subcontract out the job when working with them. This would have been nice to know when paying such a large amount to move something. The third party company was horrible. They wouldn't answer their phones when calling them. They wouldn't call back when they told you they would. When they showed up they guys wanted to use our dolly that we had in our warehouse. I could only imagine what they would have done if we didn't have one. They didn't handle the machine with care. Made me wish we had taken out insurance because it didn't look like they cared at all if it broke or not.

Not sure that I would recommend Schock Logistics. I received a message on Monday, March 25, 2019 asking to schedule a pick up of our old copier. I tried to call Jeff back twice on Monday, once on Tuesday, and once on Wednesday and left messages each time. Then on Thursday, March 28, 2019, there was a delivery company on my door step expecting to pick up the old copier. I was not aware of this at all. Not impressed that the pick up was just scheduled without any conversation with me. Extremely lucky that I was not in a scheduled meeting. I definitely had to scramble to get the paperwork together that was required to be sent with the copier. The driver was understanding and was able to wait a little extra time to allow me to get everything together. .

After payment, I was told I would be contacted within 24 hours to schedule a pickup. We waited three days and called Schock and were again told they would call us to schedule pickup in 24 hours. We finally were scheduled for pick up and it was cancelled 3 times. When final pickup was to happen - I was told first thing in the morning- it didn't occur until after 3:30PM. Driver while friendly and polite needed me to show him where to find the serial number on the machine.

I thought it was a bit expensive considering that there was a 2 week wait. And on the day the machine was picked up the men were almost 2 hours later than the contract specified. Their end of the contract was not held up.

Once I set up the pickup of our copier it was a quick response to get the copier decommissioned. However, from that point forward the process was less than adequate - after 14 days I have yet to hear from the freight company who was suppose to pick up the copier to even schedule a pickup. I received this email to review the company prior to them even scheduling the pickup. Upon calling the company to see what was going on I was put on hold for 10 minutes and then told they would have to call me back. I asked why we had not received a call to even schedule the pickup when I was given the time-frame for which it should be picked up and now that time frame has 24 hours - the gentleman on the phone seemed very annoyed I would even ask this question and responded with "who would give you a time-frame?" and "when were you given this supposed time-frame?" then told me he would have to call me back when he had more information. Highly disappointed in the customer service from this company and the follow through.

When I contacted Schock Logistics, Inc for information regarding the pick up of my delivery they told me that the driver attempted to call me and set up the time but I never responded. When I spoke to the driver the following day he stated he never called because he didn't have our number. I then called Schock Logistics back and they then told me that they would pass the number on to the office staff would be meeting the drive..and they failed to do that as well. They accepted my payment without problem, but couldn't get the logistics taken care of...not what I would've expected.