ShippoReviews of goshippo.com

Response from Shippo· Jan 17, 2025

Hi there, Thanks for leaving us a review. After looking into your account, we found that the charge was an adjustment surcharge issued by UPS. This fee is charged when there’s a discrepancy between the shipment data provided and the actual characteristics of the package, such as weight or dimensions. Please note that these surcharge fees are passed directly from UPS and are out of Shippo's control. UPS uses advanced technology to accurately measure and weigh shipments. If a package is heavier or larger than declared, it results in a surcharge. We understand that these charges can be unexpected and frustrating, and unfortunately, they are out of our control. We value your trust and want to ensure a smooth shipping process for you. If you'd like, we're here to help you understand how to accurately measure and weigh your packages to prevent future surcharges. Please don’t hesitate to reach out to [email protected] or let us know if you need assistance with anything else. Best, Shippo Support