Great
78 reviews
The Doctor Recommended Herbal Vaporizer Resource for Beginners and Experts alike. Got Vape? Because Your Health Matters.
Gotvape (gotvape.com) has 78 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
78 approved reviews, newest moderated first
Kson
Posted
I'm new to dry vaping and let me just say that I tried another big name vaporizer and found this one is far better is burns nicely and the chamber is larger.. Ooo the mouthpiece does not get the gunk build up which I can appreciate.
Lauren H.
Posted
Horrible customer service. Charged me for a vape but never sent it when they said they would refund me but never did. Very bad company.
James K.
Posted
THEY WILL NOT REFUND YOUR MONEY IF VAPE DOESNT WORK FOR WHAT YOU NEED IT FOR. THE CUSTOMER SERVICE IS HORRIBLE AND THE WEB SITE STATE YOU WILL GET A REFUND..BUT WHEN YOU CALL THEY SAID BECAUSE OF CORONA THEY WILL NOT TAKE IT BACK. ONLY EXCHANGE IT FOR ANOTHER ONE. DO NOT BUY FROM THEM YOU'LL REGRET IT.
James C.
Posted
They used to have decent customer service and quick response times. Now since Covid, they have obviously changed some staff, it's taken me months to try to get an order placed, they never have the colors I want, I still haven't gotten my order placed, and when I tried to return an almost brand new pen they said it looked really damaged and they'll do it this time (though they still haven't sent it), and they try to weasel out of their "lifetime" guarantee.
ARV
Posted
They sell junk and don't actually offer a warranty. They claim they offer a warranty, but when the piece of junk stops working after 3 uses, they want more in shipping to process a warranty claim than the cost of the unit. That's called a low-life scamming company!
CM
Posted
I had some issues with the exus slim battery maintaining a charge. Excellent customer service with Lesslie @Gotvape who helped me navigate my technological difficulties, both with product and communication, patiently, cheerfully and consistently until my issues were resolved with a very quick replacement. Thank you, Lesslie
Maureen Haberkern H.
Posted
I was having trouble with my Exxus Tap VV Auto Draw. I called customer support, and was connected with Lesslie who was kind, courteous, and genuine. She started a warranty claim, provided clear instructions and sent me a link so that I could upload a video demonstrating the defect. I completed my end of the task and as promised, Lesslie called me back to say the warranty claim was accepted and that she was sending a replacement pen/battery. What a pleasant surprise to have such great customer service and support! If other companies followed your lead, we would be living in a different world. Thank you, Lesslie!
Roger H.
Posted
Extremely pleased with Wulf micros, a quality product, great to use. Gotvape is an outstanding company, many thanks for the above average customer service, much appreciated! It is a pleasure to recommend this business. Thank you, R.H.
