Great
178 reviews
Gov Travel SupportGov Travel Support is an independent service provider that offers a comprehensive range of immigration services designed to simplify the process of traveling to the United States. Whether you’re planning a vacation, pursuing higher education, or seeking employment opportunities, our expert team is here to assist you every step of the way.
Gov Travel Support (govtravelsupport.com) has 178 customer reviews on Consumer Courier, with an average rating of 4.3 out of 5.
178 approved reviews, newest moderated first
Borja T.
Posted
Quick and effective
Response from Gov Travel Support· Jun 3, 2024
Hi Borja, we’re so glad you took the time to leave a review of your experience! We appreciate the feedback and are glad we could be of service. Enjoy your travel to the United States!
Gary B.
Posted
I'd leave less than one if it was possible. Complete and total rip off. I made the same mistake of not reading all of the less than obvious information. And was tricked by their efforts to make it resemble a government site. Absolutely certain this can't be completely right. Charges 70 for a processing fee?!? I'm sure it's all automated at their end. If the information you input is wrong it'll be denied and you'll lose all your money anyway. Save your money and go to the official ESTA website. Input the same information and you'll get the ESTA for $21.00. It's easy and very straightforward. Probably even easier than this service. And if you ask, you'll get help with it. More fool me. Live and learn......
Response from Gov Travel Support· Jun 6, 2024
Hi Gary, thank you for your review. I’m sorry to hear that you had a negative experience and we appreciate the chance to help make things right. Gov Travel Support has a satisfaction guarantee and we stand behind our service. We do need a little more information, such as your email address or order number so we can locate your order since we cannot find the name "Gary Beal" in our system. This information has been requested via Trustpilot but you can also reach out to us directly by using: https://govtravelsupport.com/contact/ Gov Travel Support is an independent consultant that specializes in making the process of applying for foreign travel documents quick and simple so you can enjoy your trip, hassle-free guaranteed. It's important to us that every client has a great experience with our service, we look forward to hearing from you.
Denise
Posted
After some problems, this company immediatly reached out to me and offered a very good solution. I would totally recommend this website and use it again myself!
Response from Gov Travel Support· Jun 6, 2024
Hi Denise, we are sorry to hear you had a negative experience. We couldn't find any record of your attempts to contact us and our website does not have a chat box. There seems to be some confusion so our team has reached out to you and provided a positive resolution to your case. It's important to us that all clients have a great experience with our service, and we look forward to continuously improving your experience. Gov Travel Support is an independent consultant that specializes in making the process of applying for foreign travel documents quick and simple so you can enjoy your trip, hassle-free guaranteed.
Reijo
Posted
Kan rekommendera
Response from Gov Travel Support· Jun 3, 2024
Hi Reijo, thank you for sharing your positive experience. We wish you safe travels to the United States!
Claudio
Posted
Fast and easy
Response from Gov Travel Support· May 31, 2024
Hi Claudio, we’re so glad you took the time to leave a review of your experience! We love to hear that the process was fast & easy. Enjoy your visit to the U.S.
Eligio C.
Posted
Semplicità a comodità
Response from Gov Travel Support· May 30, 2024
Hi Eligio, thank you for sharing your positive experience. We’re happy to hear that the form was easy to use. We wish you safe travels to the United States!
Clayton B.
Posted
Totally unnecessary and timely website. They go through official websites and in the end they apply scams, I ended up paying 175.00 dollars thinking I was paying the US government and then I saw that it was for this fraudulent website. I asked for a refund at the same time via email and they said they could only refund 25%. As they didn't give me a refund or reversed the transaction, I contacted the authorities in my country and I'm trying to cancel the purchase through the card operator. This was the message I received from the refund request after email👇🏻👇🏻👇🏻 Hi Beth, This is Ariel from GovTravelSupport Visa Assistance. I received your message asking if it is possible to cancel your order. I would very much like to fulfill your request, but your application is currently being processed. All you need to do now is wait for a second email with follow-up details. However, we listen to our customers and here's how I can help you. I can ask my manager to refund $44 of our service fee - this is a 25% refund that takes both parties into account as we are working to complete your order. For your reference, here is a list of all the benefits you are getting: Simplified and easy-to-use application process. Apply online 24 hours a day, 7 days a week 24/7 support and assistance via email Review and correction of the application by our experts before it is submitted to the US Department of State. Unlimited correction of missing or incorrect information on form DS-160 (if application has not yet been submitted) Privacy protection with a safe and secure form Verification and validation of additional required information Service refund if your travel authorization is refused Please let me know if this is acceptable to you. Thanks, Beth GovTravelSupport Visa assistance
Response from Gov Travel Support· May 29, 2024
Hi Clayton, thank you for your review. I’m sorry to hear that you had a less-than-ideal experience. Our website is not the government or a representative. Gov Travel Support is an independent service provider, we make note of this on the website and the signup page: https://govtravelsupport.com/visa-application/ We apologize if this confusion has caused you distress. A support agent contacted you earlier in the week and offered a resolution that met your expectations. We appreciate the chance to help make things right! If there's anything else we can do to help, feel free to reach out to us.
Christoffer E.
Posted
This is a garbage scam site and they obviously buy their 5 star reviews. Stay away. They charged me 175 dollars! It takes longer than applying for ESTA the normal way (wich costs 21 dollars)? And they try to make you go to an interview at the embassy! Absolute bull
Response from Gov Travel Support· May 29, 2024
Hi Christoffer, thank you for your review. I’m sorry to hear that you had a less-than-positive experience. Only clients applying for a US Visa require an interview at the embassy. ESTA, on the other hand, has a quicker response time and does not require an interview. Our support team reached out to you on May 28th, resolved your queries, and offered a resolution that met your expectations. We appreciate the chance to help make things right! If there's anything else we can do to help, feel free to reach out to us.
