GraingerReviews of grainger.com

I've ordered numerous parts from here and every time they're delivered faster than promised and are always exactly what I needed.

Ordered a specific DeWalt combo kit that was sold out everywhere else locally. Shipping was surprisingly fast and got here in two days. The box was a little banged up on the corner but the tools inside were perfectly fine. Customer service actually picked up the phone right away when I called to confirm the warranty info. Solid experience overall

Review is for Grainger Canada. JUMBO STEP SERIES STEP STOOL, GREEN, 2 FT H, FIBREGLASS, TYPE IAA ANSI $418.09 plus shipping and tax. Mfr. Model # 11933 Shipping weight: 21 pounds Item Weight: 18lbs (8.16kg) Country of origin: China. Well, I did my research and was sold on this ladder after much reading. Luckily I have the time to do so. And,believe it or not I could find only two places in Canada that had it. One would not deliver to my location. But, Granger did and, at a modest price. Can’t say enough good about that. This model was chosen because now that my wife and I are a bit older we need stability and safety. With its large wide steps and fibreglass frame, this hit the boxes. We sometimes like to switch out lighting fixtures and the fibreglass was key for a small amount of protection against electrical mishaps. The steps are a welcome design as we don’t have the balance or alacrity of our younger selves. Further on for design, this ladder has a big folding piece of frame that swings up and down. Down for folding it away and up it acts as a support when we get to the highest step. It also has a nice little tool tray built into it Sora small items like screws, lightbulbs, fittings. And overall it’s well built, feels strong and steady whilst using it. It’s really amazing if we are comparing the step stool variety of ladders. This may be the best. It does have a couple of cons that WERE NOT dealbreakers for me and my wife. It’s heavy. I mean, not for me. But she is comparing it to some other make we had from a Walmart deal which is very light and smaller. This has the robustness of a commercial ladder and has some weight to it. That’s ok, as I carry it around to where we need it and a set of stairs or two is no bother. The other. Con is it has no locking mechanism when folded and put away after use. To solve that, I bought a ‘Wrap It’ strap with Velcro and just wrap one side of the ladder with both folds closed. Works perfect to keep it closed. Lastly is price. This is no cheapy. But neither is it cheaply made. Once you handle it you’ll see the designers here built this to last. It’s one of if not the most useful designed ladders I’ve ever used for household tasks. It should come with every new house built LOL. After having used it now a bunch of times, the aforementioned pros and cons stand. There is room for improvement like a locking mechanism. And an integrated carry handle would probably appease the gals, if this was possible. But that second suggestion is being nit picky. Obviously, I highly recommend this model. I looked hard at all the big and small dealers in Canada for this. Plus I made sure to check the competition. The same brand - Little Giant - has an aluminum version of this. Actually more than one model in aluminum build. Those are easy to find. Why Grainer was the only one who had it in stock and would deliver it just 90 min outside Toronto, I don’t get, but it is what it is. I tip my hat to them. Grainger is an odd retailer. Their brick and mortar stores are rather small (but there’s allot of them), they seem to cater mostly to pro’s and to me aren’t altogether very impressive. But they have a whole other world in their online e-commerce business and carry almost anything you need in consumer hardware. I’ve made multiple online orders now and each one has gone smoothly, using one of the big courier companies for their deliveries right to my front door. It’s worth checking out for your next purchase.

No problems with on line order and return, no problems with items purchased at the store. Employees professional and helpful. The wait time for pick up can be long sometimes.

I have purchased valves from Grainger and had excellent customer service and product satisfaction.

What a breath of fresh air! Today I experienced an issue placing a business order via Grainger's website. I called customer support (the phone number for help is conspicuously posted in the website header) and was immediately connected to an actual human being who listened to my issue, provided a tailored / specific answer to my question (not a regurgitated script) and promptly resolved my issue. Within a matter of minutes I had not only an acceptable, but an outstanding, resolution to my concern. What a breath of fresh air compared with automated support bots / scripts, long wait times, and hidden or non-existent contact info. Thank you, Grainger!

Jamie at customer service was a rock star!! Brilliant hard working with unstoppable tenacity with helping me find an impossible part for my work. Thank you grainger for such great servicing staff!

Through sheer coincidence, the items I ordered were no longer needed just a few hours after I ordered them. A quick email to customer service, and the order was cancelled no problem. Appreciate the good service; will keep them in mind in the future.