Average
62 reviews
Grounded Labs is listed under Art & Handicraft.
Grounded Labs (grounded.so) has 62 customer reviews on Consumer Courier, with an average rating of 3.7 out of 5.
62 approved reviews, newest moderated first
Valued C.
Posted
Quick response times for customer support and even the owner got involved on his own behalf. How often can you say that. It wasn't even a major issue, he just wanted to make sure things were taken care of
Trevor C.
Posted
I received an Oasis mini for my birthday it is a beautiful product and works brilliantly. I had a need to contact the company and found them to be absolutely brilliant and extremely helpful. Trev. C
Stephen
Posted
I was having an issue getting my side table reconnected to grounded labs. A quick reply from Zach let me know the issue was theirs and shortly after, everything was working properly again. Not only did he get right back to me, he gave a code for a credit due to outage. Great customer service goes a long way. I’ve got a great table and a great company backing it up!
Susan P.
Posted
I 100% love my Oasis sand coffee table from Grounded Labs. While perhaps an indulgent purchase, I have never regretted it! There had never been any real problems with my table either. I've had some questions and perhaps technical glitches, likely influenced by me, but that's it! One consistent thing is I never worry if I have a silly cry for help, someone, will answer my call! 🥰 So thank you, Grounded Labs.🥰
Micheal K.
Posted
The Oasis Mini is good, it’s really cool and relaxing to watch. The only downside (and a pretty major one at that, especially as a £100 item) is that my item worked for 3 days then became faulty and couldn’t connect to the app again. I contacted support and was met with a surprisingly helpful AI response which did show signs of resolving the problem but ultimately didn’t actually fix anything so the item is still not useable in it’s current state. I am now awaiting a response from a human but haven’t been given a timeframe as to how long to wait.
Response from Grounded Labs· Jul 3, 2026
Hi Michael, Unfortunately we had a temporary outage today. Our team has worked to resolve this, and if you reboot your device you should be back up and running. If that doesn't work, please try holding the reset button for 15 seconds. Your ticket has also been handed over to a human agent! It's a holiday weekend here, but I suspect you'll hear back on Monday.
D L.
Posted
My Oasis Mini was delivered as expected and well packaged to prevent damage during shipping. I had an issue with the wall connector which was addressed quickly with good communication. Lovely to watch the designs emerge!
John H.
Posted
I've ordered 3 of the Oasis minis, 2 just recently. My order was lost and Ron got me another one in like 3 days. Above and beyond awesome in my book. Thank you Ron and Grounded labs for your caring and excellent customer service.
Eleni
Posted
I had an outstanding experience with Groundedlabs' customer support. They went above and beyond to help me source replacement sand for my Oasis Mini, even though it is not currently shipped to Europe. They took the time to answer all of my questions and arranged a complimentary shipment to Greece. The entire process was friendly, professional, and far exceeded my expectations. It's rare to come across this level of customer care, and I'm truly grateful for the support I received!
