Hale Pet DoorReviews of halepetdoor.com

I am building a home and will have three pet doors. I found the person I spoke with on the phone to be very helpful, knowledgeable. Further, Hale Pet Door has a policy of donating a sizable amount of the purchase price to pet rescue. So, two rescue groups in Missouri received funds in honor of my two Missouri rescue Boston Terriers. Lovely. The doors arrived packaged very well and are in storage awaiting installation.

We are long time customers. I've purchased several dog doors from Hale for many years for both our use and as gifts to others. We recently called to purchase replacement flaps/parts and the person who helped us was great! She was helpful, knowledgeable and friendly - and recognized our long time service with gratitude. We had no expectation of anything special and yet she went above and beyond in creating a positive customer engagement! I don't recall her name however hopefully you have records of our call. Please reward her with our thanks and any other recognition vehicle you have to encourage your employees and their performance! Great to work with like-minded organizations with wonderful people!

Best doors ever. Serviceable long lasting. Well thought out

The door showed up quickly and was well packaged. We installed the door over the weekend with no complaints about quality. I had installed a Hale door at my sister's house about six years ago and it was still going strong (same flaps) so I stuck with them for my own house. The hardest part was cutting through the bricks and moving some electrical. The install guide is good and we had no problems.

I have had a Hale dog door for about ten years. I have had two Dobermans during this time. The dogs love the doors and had no trouble learning to use them. The only problem I've had is the outside flaps tear at the top. I have replaced the flaps about 3 or 4 times in ten years. But all in all they are worth buying.

I wanted the sturdiest pet screen door out there, since my dogs don't always go through the opening calmly. I had to order the universal door, since my 1979 andersen screen door did not seem to fit the parameters of their clamshell model. The construction of the door is amazingly hefty and inspires confidence. When I realized that the door had been shipped without the necessary clips, one call to Hale put them in the mail immediately. That said, the pictures and instructions for it leave a LOT to be desired. I had two tool and construction-wise family members puzzling over the proper application of the clips. Some black and white drawings with arrows would be preferable to the inconclusive photos! It might also be nice to have an option for a screen flap, instead of the heavy plastic all-purpose flap. Since my dogs were used to just pushing through the screen (they had made their OWN flap previously) they were daunted by the heavy plastic flap and we had to remove it and make our own screen flap. This of course is not as nice as a professional one. All in all, it looks nice now that it is installed with new screens and the pain of installation is behind us.

This is a great product. It's a little on the too expensive side ($150 shipped? ouch) though and directions are NOT clear. They need to be less wordy and use bigger better pictures. Hand draw them for clarity. (Take a lesson from IKEA here, PLEASE!) I am very handy and can read/interpret directions well and still put the door in the wrong way.). I also watched the online video but small details and up-close views are not addressed. Also the screws you included were too short and would not bind to my screen door frame even though I ordered the one that is supposed to fit all. Good thing I had 6 longer screws in my screw box or it would have meant a frustrating trip to Home Depot. I have 2 cats and 2 medium size dogs and everybody can now go in and out at will. You asked for feedback so just trying to help you see consumer/user point of view. Thanks for listening.

after lots of review and previous experience with other pet doors I decided on the Hale pet door for our 12 small dogs. We foster several yorkshire terriers and have several of our own so a dog door in our home is a must. We live in the Midwest and get some cold weather so I wanted something that would keep the cold out. I placed the order and the door arrived sooner than the expected wait time of 7-10 days. I had a handyman install the door but watching him I could see how easy the installation was compared to the previous door that we had in the same spot. This time we were going up in size to a small medium so the hole had to be enlarged. So far the dogs are all using it and it with a day of learning the new door. The door looks nice and I am hoping it last longer and the flaps do not freeze like the old door. So far I would buy it again but ask me again in a couple of years!