Hal LeonardReviews of halleonard.com

The customer service is terrible. I ordered a music book for my daughter. It said First Class/Priority shipping, 3-5 days. I immediately reached out via email (because I couldn't find a phone number) because we needed the book asap and there was only one shipping option. I never heard back from anyone. I reached out about a week later by filling out a request on their website. Received an automated email reply saying someone would contact me 48-72 hours later and to not send more than one request because that could slow down the process.. Never heard back from them, again. No tracking number as promised...nothing. I gave it a few more days and emailed again, but I got the same auto-response. I had no idea...did the order go through? Did it not? Did they need more info from me? Should I contact my credit card company and start a dispute and try to find the book elsewhere? If it was supposed to be 3-5 days, why was the shipping label created several days after order placement? And then accepted at the post office a week later? There's no way it would have made it within the given time. When I FINALLY got the package, the shipping label was not priority but instead one of the slowest shipping options available. They waiting a week before even getting it to the post office. But the lack of follow through from the customer service department is surprising. I should have believed the other reviews!

Customer service is TERRIBLE!! I purchased a performance package for the musical "on with the snow". Had trouble accessing the digital resources due to an invalid code message. I reached out to them via email (since there is no phone number) and over a month later - still no resolution even after providing all the documentation that was requested. I'll NEVER order from them again!

I bought First 50 songs you should play on solo guitar California Dreaming John Michelle Phillips The leonard arrangement bears no relationship to the actual music. The score isnt just poor it is wrong. Hallelujah very very poor. It lacks the range awful frankly. You think great Your getting a great range and its rubbish. Tab is also very poor. Your guitar has frets If you shoukd be in the 5th or 7th position that is what it should say. disappointing rubbish

Can only access digital copy on-line. I play at music festivals where there is usually no Internet service. So everything I have ordered from Hal Leonard is useless. I will no longer purchase digital music from Hal Leonard.

I got a guitar book and almost all the charts completely wrong and some dont even have the correct chords what so ever! Avoid buying books fron Hal Leonard if you want ti actually play the music correctly

I can't believe the reviews that have been put up! Makes me a little suspicious. I live in New Zealand, and ordered some sheet music 5 days ago. It arrived this morning! It was well packaged, and the sheet music was in new and pristine condition. I have NO complaints about the service - I think it's excellent.

I wish I could give zero stars. Do not order from this company. I ordered a softcover book two weeks ago and still haven't received a notification that it has shipped; fine, maybe it wasn't in stock or there was some other delay. I emailed them after 4 days of waiting for shipping confirmation simply inquiring as to when I might expect the book to ship (I was hoping to receive the book for my daughter's next piano lesson); 8 days later, I still haven't even received a response to the email. I tried calling their customer service line, which was immediately answered by a bot saying that the number couldn't be completed as dialed. Bear in mind, I used the phone number directly from the purchase confirmation email. To say that this company has the worst customer service in existence would be to give them too much credit; they have no customer service whatsoever.

Took more than 3 months to receive a large print version of The Messiah music. It did not arrive in time for a Carnegie Hall performance, rather, it arrived the day of the performance at my home in NV, shipped from MN which is a few-days’ shipping time at most. No communication or tracking info. When I inquired they had no information. Do not trust them if you have an important event.