Hamilton BeachReviews of hamiltonbeach.com

I bought a rice cooker . I have been using it for two weeks . It’s been working fine

My Hamilton Beach kettle started leaking after 4 years of use. I am happy to say that they honored the 5 year warranty and agreed to replace the kettle. It is.unusual to have sich a long warranty (one of the reasons I purchased it) So give them a 5 for that. However I had I to pay shipping costs for the replacement kettle, which ended up being a cheaper model, with none of the same features. Rating a 1 for that. I responded to their customer service in regards to my disappointment that they were not transparemt on the replacement they sent and I did get a quick response from them apologizing and agreeing to sending me a prepaid label to return the wrong model and that they would be sending the correct model. My communications with their customer service rep, I would say went well. Although there were a few back and forth emails, they were professional and quick to respond. I would rate them a 4 on that. So overall averaging out to a reluctant 4 They would have faired much better, if they had sent the correct model the 1st time and didn't charge the customer extremely high shipping fees to replace defective product