Harbor Freight ToolsReviews of harborfreight.com

I assigned 2 stars because of the prices being in general good. I took away 3 stars because of how terrible their customer service is. I ordered a motorcycle jack online since i wanted to do some maintenance work on my bike prior to a scheduled road trip. It took a few days for me to receive a notice it was shipped out. When the jack did not arrive almost 2 weeks later, I followed the tracking link and found out it was marked as damaged. Nobody contacted me to notify me there is a delay in delivery. So, I contacted them and I was told that they can ship a good jack out a.s.a.p. Are you kidding me? 2 weeks later you will ship a jack out and not notify me or make a good will gesture? So I cancelled the order. It took them another few days to issue a refund for a product I never had a chance to get on time. This is terrible customer service. Being an Inside Track Club member I ask myself if i did not make a mistake.

I thought Harbor Freight Tools have good reputation with the merchandise other than very inexpensive tool. WRONG I purchased a charge for charging recharge batteries. The first time I got it, thought it was cute. I tried it out to charge a 2 AA recharge batteries, the green light never came on, charger SHOULDN'T have to charge batteries for more than 8 hours. I called in, the manager A.J. seemed to be professional enough wanted to help but the rest of the employee is very unprofessional. I brought in the 1st. defective charger, one of the employee Brandi had bad attitude and very mouthy. I just hasn't have the time to call and speak to the A.J. about her attitude. When I return the 2nd charger, she recognized me and still have attitude. As if she expect me to get 3rd charger, which I know its going to be defective anyway. After I read other review from the customer. I complete agree that the store on PCH in Lomita has lousy customer service, bad attitude and the merchandise is worthless. I learned a lesson, like another customer post review that tool's that are extremely cheap doesn't mean is a good tool. It takes your time, gas money, energy to fight off those unprofessional employee's mouth and attitude. its better to go somewhere that has good reputation like Target, Walmart, or even Home Depot which they cost a lot. I learned a big lesson. I am trying to warn other viewer that is attempt to get tools and reading the review first. DO NOT shop at Lomita Harbor Freight Tools at all. Save your energy, gas money and time go somewhere else. Spend may be $5 is worthy it. Thank you for reading my review.

They offer incredible prices but many tools are not usable without a lot of modification. At least if you go to a store and get it in your hand you get the product. Their service is nothing but frustration. They simply don't deliver. I paid for 2 days shipping on Tuesday and it will arrive next Monday. They explained that that is within their time frame. I cannot cancel the order and no one will be here to pick up up. Another time I ordered a couple of workbenches. They never arrived. No notification, nothing. 2 months later I did get a refund. They offer discount products so they think their customers are just in the way. I strongly recommend that you shop anywhere else. You will get a better product and could not be treated worse.

I have been purchasing handy-person-quality tools and other paraphernalia/gadgets from "Harbor Freight" catalogues for MANY years (long before they began opening retail outlet stores nearby the NYC region!). CONSIDERING: 1-Their expenditures regarding the quantity of catalogues they mail to their registered customers 2-Their recent opening of several retail stores (along with the expense of such rents) 3-The relatively good quality of the merchandise/tools/machines they sell 4-Their coupon-offers for free merchandise within their catalogues (gracefully honored, also, at their stores) ..... !! I CAN'T UNDERSTAND HOW THEY CAN AFFORD TO SELL SUCH REASONABLE-QUALITY/VARIETY OF TOOLS AT SUCH UNBELIEVABLY LOW PRICES !! If you're a handy-man/woman, TRY THEM! (I think you'll like them) !

Ok, they have great prices for the most part. Their tools, etc are not very good quality tho. You get what you pay for. If you want to get a tool that lasts forever, buy it elsewhere and pay a whole lot more. I honestly think I am fairly happy with my purchases from Harbor Freight over the years. I feel like I got what I paid for.

Harbor Freight needs to be more in-tune with it's Customer Service Department. Unacceptable response to returned in transit damaged item and promised replacement.

Harbor Freight deserves more stars if I could give it to them. With low prices and quality tools, its a win-win situation. I look forward to checking my email and seeing whats on sale this weekend or when the next parking lot sale will be. Would definitely apply for a Harbor Freight credit card!