mikey Y.
Posted
Dear Hazard Hosts Customer Service…
Dear Hazard Hosts Customer Service Team, I am writing to express my deep dissatisfaction with the level of service I have received recently. I have been a loyal customer of your company, but my recent experience has compelled me to address a matter that I believe is of great importance. I reached out to your customer service team regarding what happened to the servers when they went down for maintenance. Unfortunately, the interaction I had was not only unhelpful but also marked by rudeness and a lack of professionalism. This experience is far from the high standard of customer service that I have come to expect from your company. I would like to request a thorough review of this incident and the overall customer service process. It is crucial that your team understands the impact of their behavior and works towards ensuring that future interactions are handled with the respect and professionalism that all customers deserve. Please let me know how you plan to address this issue and what steps will be taken to prevent such occurrences in the future. I trust that you will take this matter seriously and look forward to your prompt response. Thank you for your attention to this matter. DONT BUY FROM HERE THE WORST SERVER FOR VPS
Response from Hazard Hosts LLC· Sep 1, 2024
Dear Mikey, We apologize for any inconvenience you may have experienced during your time as our customer. After carefully reviewing your case, we’d like to provide clarity and address your concerns. You joined our service less than a month ago, and during a recent maintenance period to upgrade your VPS at no additional cost, you reported difficulties connecting to your server. Our support team promptly attempted to assist you. However, during this process, you requested the cancellation and deletion of your VPS. Following your request, our team guided you through submitting an immediate cancellation request via our dashboard. As per protocol, this request automatically canceled your service and removed all associated data. A few hours later, you contacted us requesting a replacement VPS to continue your service until the end of your billing period. Despite the prior cancellation and deletion, our agent honored your request and provided a replacement VPS. Subsequently, you asked about recovering your previous data, at which point we informed you that it had already been deleted as per your immediate cancellation request. We understand this situation was frustrating, but we were disappointed by your response in our communication channels, where you used disrespectful language toward our staff and publicly criticized our services. After you left our Discord server, our representative reached out privately to express our apologies and issued a refund for your plan. We noted that you mentioned difficulties with the refund due to a closed bank account linked to the payment method. Our support team explored alternative options, but during this process, your continued disrespectful and threatening behavior toward our staff led us to close your account. Despite this, the refund was successfully processed and should appear in your account within 3–5 business days. If you have any further questions or concerns, please feel free to contact us at [email protected]. We remain committed to providing excellent service and regret that your experience fell short of our standards. Sincerely, Hazard Hosts Management UPDATE: After conducting a thorough review of this matter, we have determined that the content of this review appears to have been generated using artificial intelligence, with a few manual edits made to customize or refine the message. While we value all feedback from our customers, we believe it is important to ensure transparency and authenticity in the feedback process. Constructive and genuine reviews allow us to better understand the experiences of our customers and improve our services accordingly. Thank you. Hazard Hosts Management Team