Richard
Posted
love ur products
love ur products

Great
5,742 reviews
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
5,742 approved reviews, newest moderated first
Richard
Posted
love ur products
Jennifer D.
Posted
Hi, I am a Medicaid customer and I’d like to complain about poor customer service. If you are low income, HDIS is not willing to work with you to get the products you would like. It seems they just want your Medicaid money and will send you whatever they please and if you try and call to request appropriate supplies- it irritates them and they make your next shipment even worse. This happened to me. By the third shipment, even though I had called them after each shipment in an attempt to correct the products, the last box only had 50 pads I could use and over a hundred products I cannot use. Not only this, but they continued to send me more products than I requested which is FRAUD - stealing money from the Medicaid program. Before I became ill I used to be an intake technician for SNAP and Medicaid- so I know the right people to get in contact with if the next order is also wrong. Just because a person is low income does not mean that they do not deserve customer service!!!!
Response from HDIS· Mar 21, 2020
Hello Ms. Duerr-Jenkins, I wanted to let you know we have received this review and I am going to make sure to follow up with our management team. As you can imagine, we are doing everything we can right now to keep our medical supplies shipping in light of the international pandemic. With Medicaid, we always fully comply with the laws and each state has different requirements for what products we can send, how often, etc. We will follow up with you further, but I wanted to let you know we greatly appreciate all of our customers regardless of their income levels. Our goal is to treat our customers like we treat our own family members. Sincerely, the HDIS team.
Penelope
Posted
You guys filled my order pretty quickly.
Barb
Posted
Very reliable, from the time I order till the package is received is fast. Thank you
Mary A.
Posted
Love the personal wipes I purchased and the to go wipes. Everything went smoothly. Will be ordering from here again.
Vernon
Posted
Good product, just what I needed
Robert
Posted
Great Product
Robert
Posted
very good service