HDISReviews of hdis.com

Response from HDIS· Dec 13, 2019

Hello Doris, Thank you for your feedback. Your most recent order shipped out to you on 11/25, due to the Thanksgiving Holiday transit was just a touch longer and it was delivered on 11/29. In the future, you may want to try our Personalized Delivery Plan, you can save $8 by signing up and get a 5% discount on future orders. The best part is, we allow you to choose the date the package arrives to you - then our fulfillment team works ahead of time to make sure the package shows up exactly when you want them. You can sign up for PDPs online by clicking "schedule and save", or give us a call at 1-800-269-4663. Sincerely, the HDIS team

Response from HDIS· Dec 13, 2019

Hello Brenda, A member of our customer service team would be able to help you reset that password. If you email [email protected] they will take care of you. Or you can give us a call at 1-800-269-4663. If you prefer to make this change yourself, you can use the following link to enter your email address and then reset your password anytime: https://www.hdis.com/customer/account/forgotpassword/ Thank you, the HDIS team

Response from HDIS· Dec 13, 2019

Hello Nancy, Thanks for this feedback. HDIS does offer shipping by all major carriers when placing an order over the phone. Our customer service team can choose UPS, USPS, or FedEx. If you prefer a carrier other than FedEx in the future please feel free to call us at 1-800-269-4663. We certainly understand the need for products and it is frustrating for us to hear that shipping wasn't a great experience for you. Thank you, the HDIS team