Great
2,418 reviews
HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
Showing 313 reviews with 4 stars · Clear filters
Sandramester
Posted
I was pointed in the right direction and what I needed to do to resolve the issue.
Response from Headway· Aug 19, 2026
Hi Sandra, Thank you for sharing this! We're glad to hear our team was able to point you in the right direction. Knowing you felt supported through the process means a lot to us. – Adam
I M.
Posted
The credentialing and onboarding process was smooth. Their platform has been very user friendly concerning initial intakes, documentation and scheduling.
Response from Headway· Aug 19, 2026
Hi Ivonne, Thank you — we're glad the credentialing and onboarding process went smoothly and that the platform has been easy to navigate for intakes, documentation, and scheduling. We appreciate you sharing your experience! – Adam
Beatriz Van S.
Posted
I do like Headway, thus far I have received one client to work with and managing well. Overall, it has been a pleasant experience and I am looking forward to receiving more clients and building my practice as well.
Response from Headway· Aug 19, 2026
Hi Beatriz, Thank you for sharing this — we hear you on the client volume, and we understand the first few weeks can feel slow while your profile gains visibility. Building a caseload on Headway typically takes some time, but we're glad you've had a positive experience so far and hope to see your practice grow. – Adam
Susanah D.
Posted
The platform is easily accessible. Chat support has always been able to resolve the issue I have.
Response from Headway· Aug 19, 2026
Hi Susanah, Thank you — glad the platform has been easy to navigate and that chat support has come through for you each time. We appreciate you sharing this! – Adam
MELISSA G.
Posted
You have a great platform and forms. For some reason the audio-visual has problems, but otherwise everything else is fine.
Response from Headway· Aug 19, 2026
Hi Melissa, Thank you — glad the platform and forms have been working well. We hear you on the audio-visual issues and will make sure that feedback gets to the right team. – Adam
Susan L.
Posted
I gave a 4 because payments are timely, the town halls are informative, and I appreciate the additional CE and training opportunities. Support has also improved, especially when I need a real person, and my recent experiences have been resolved quickly. My main challenge is still accessing certain information, such as billing records needed for legal subpoenas, even though downloading clinical notes has been very easy.
Response from Headway· Aug 19, 2026
Hi Susan, Thank you for this thoughtful review — it's great to hear the support experience has improved and that the payments, town halls, and CE resources have been valuable. The challenge you've noted around billing records for legal purposes is really helpful feedback, and we'll make sure it gets to the right team. – Adam
Tom D.
Posted
There is a lot to like. Top of the list is prompt, smart customer service and a great AI chatbox. I gave you 4 stars not 5 because I would like to see higher payouts per session. Thank you.
Response from Headway· Aug 18, 2026
Hi Tom, Thank you for the candid review — glad the customer service and AI chatbox have been hitting the mark. Your feedback on payouts is heard and genuinely appreciated; we'll make sure it gets to the right team. – Adam
Krista S.
Posted
Overall, Headway is fantastic. I've had no issues with client care or the related technology. It's provided a great way to add a few more clients to my caseload. Intakes are few and far between, but that is not what Headway is meant for, so that's understandable (marketing falls on the clinician). Overall, it's been a great experience.
Response from Headway· Aug 17, 2026
Hi Krista, Thank you for this thoughtful review — we're glad the platform has been working well for your practice and that the experience has been a positive one overall. We appreciate you sharing the context around intakes too. – Adam
