Great
2,418 reviews
HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
A C.
Posted
The AI note scribe is such a major help. Great job!
Response from Headway· Sep 15, 2026
Hi Tara, Thank you so much for the kind words — we're thrilled to hear you're happy with the platform! We appreciate you taking the time to share this, and we're glad to have you as part of the Headway community. – Adam
Tara D.
Posted
Very happy with this platform
Response from Headway· Sep 15, 2026
Hi Tara, Thank you so much for the kind words — we're thrilled to hear you're happy with the platform! We appreciate you taking the time to share this, and we're glad to have you as part of the Headway community. – Adam
Cara N.
Posted
Overall Headway is great — probably most because they take care of insurance verifications and then guarantee payment after they verify insurance. It’s also helpful how they take care of collecting deductibles and copays. The customer service is good and conscientious. The one hesitation I have is their pay is starting to be non competitive when Tricare, Medicare and HealthNet all update their pay rates at least to keep up with inflation and then some. Another thing is Headway says they have something like a 15 to 20% take on the pay which is fine, but I’ve noticed they take a huge chunk for Cigna — like 50% maybe as determined from what they collect from patients for the high deductible claims. I’d prefer to add Cigna patients to Headway as well, but the pay is way too low.
Response from Headway· Sep 15, 2026
Hi Cara, Thank you so much for this thoughtful, detailed feedback — and for being part of Headway for over two years! We're glad the insurance verification, payment guarantee, and support experience have been working well for you. I also want to make sure your rate feedback, including your thoughts on Cigna specifically, gets in front of our payer rates team. We take this kind of input seriously as we think about how to stay competitive for our provider partners. Thanks again for sharing this — it genuinely helps us improve. – Adam
Candace F.
Posted
Headway has been so seamless and engaging, and customer service is effortless.
Response from Headway· Sep 15, 2026
Hi Candace, Thank you so much for the kind words! We're thrilled to hear that Headway has felt seamless and that our customer service team has made things easy for you. We'll be sure to share this with the team — it means a lot! Thanks for being part of the Headway community. – Adam
Beck T.
Posted
easy to access support and help staff is very responsive and helpful
Response from Headway· Sep 15, 2026
Hi Beck, Thank you so much for the kind words! We're glad to hear the platform has been easy to access and that our support team has been responsive and helpful. We'll be sure to share this with the team — it means a lot! Thanks again for being part of the Headway community. – Adam
Mzz M.
Posted
Therapist at times do not show up but charge cancellation fees. Unacceptable! Headway made sure I received my funds!
Response from Headway· Sep 15, 2026
Hi there, Thank you for sharing this, and we're glad our team was able to step in and help make things right regarding the cancellation fee. We want every client to feel confident that we have your back when something like this comes up, so please don't hesitate to reach out if you ever run into a similar situation. Thanks for giving Headway a chance to fix this for you! – Adam
hrobbinswmsd.net
Posted
I love working with Grace. She is amazing and always knows just how to help me in hard times.
Response from Headway· Sep 15, 2026
Hi there, Thank you so much for sharing this — it means a lot to hear that Grace has been able to support you through hard times. We're grateful to have her as part of the Headway community, and we'll be sure to pass along your kind words. Wishing you continued progress on your journey! – Adam
Ricky M.
Posted
the support staff has been very helpful and go the extra mile to ensure ones experience is enjoyable and satisfying.
Response from Headway· Sep 15, 2026
Hi Ricky, Thank you so much for the kind words! We're thrilled to hear our support team went the extra mile to make your experience enjoyable and satisfying. We'll be sure to pass this along to the team — feedback like yours means a lot. Thanks again for being part of the Headway community! – Adam
