Great
2,418 reviews
HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Patricia R.
Posted
I appreciate the fact that you work on the tickets.I submit and usually get cleared up quickly
Response from Headway· Sep 8, 2026
Hi Patricia, Thank you! Consistency and timeliness are exactly what we strive for — glad to hear the tickets are getting resolved quickly for you. We appreciate your kind words! – Adam
Brooke
Posted
Headway is so accessible and provides me with excellent providers in my area who are in network for my insurance plan. So better than combing the Cigna website for hours. It's really amazing to have such seamless access with messaging and appointment booking that's quick and easy. I've connected with a couple of therapists and found one who is a exact match for me. My only suggestion would be to get an app going because the browser messaging hasn't been working correctly on my Chrome browser / Android mobile phone. I don't go on using my laptop so it's a bit challenging to open Chrome in desktop mode on my phone to properly send messages to my provider. I can't see the send message in the normal mobile Chrome interface. Other than that, Headway is truly a dream come true.
Response from Headway· Sep 8, 2026
Hi Brooke, "A dream come true" — we'll take it! Thank you. Finding the right therapist in-network should be that easy, and we're glad it was for you. Your note about messaging on mobile Chrome is great feedback — we're noting it and will pass it along to our product team. We appreciate you sharing it! – Adam
Julian R.
Posted
Good, clear communication and was resolved in a timely efficient manner. Thank you
Response from Headway· Sep 8, 2026
Hi Julian, Thank you! Clear communication and quick resolution is exactly what we aim for. We really appreciate the kind words. – Adam
customer
Posted
Helped me get the profile location corrections cleared up.
Response from Headway· Sep 8, 2026
Hi Ben, Thank you! Getting your profile details right matters — glad we could get those location corrections sorted out for you. – Adam
russo.lougmail.com
Posted
Quick and easy onboarding and insurance verification
Response from Headway· Sep 8, 2026
Hi Lou, Thank you for sharing this — we work hard to make onboarding and insurance verification as seamless as possible. So glad it landed that way for you! – Adam
Oylime I.
Posted
My experience with headway has been great! Platform is easy to use. Calendar is easy to track. Staff are curtious. I have not had any issues since inception.
Response from Headway· Sep 8, 2026
Hi Oylime, Thank you! Easy to use, easy to track, courteous staff, and no issues since day one — that's everything we want to hear. – Adam
Courtney
Posted
Headway is excellent in that it allows for clinicians to focus on clinical treatment, goals and outcomes with clients. Billing is handled seamlessly, and transcribe has helped me to complete notes quicker. I appreciate the immediate support received by customer service and not having to wait for claims to be processed to receive a payout. The system is very easy to navigate and has many tools to conduct client assessments and ensure client safety. I would appreciate it if the pay out was more frequent than twice monthly, and also there have been a few instances when client copays and out of pocket expenses have been miscalculated and had to be adjusted later on, causing for clients to feel upset if it results in a large lump sum that is indicated as past due. Headway also doesn't provide consistent referrals, however, this is something I've accepted.
Response from Headway· Sep 8, 2026
Hi Courtney, Thank you for this! Clinicians focusing on treatment rather than billing, seamless payouts, AI-assisted notes, and assessment tools — that's the full picture we aim to deliver. We hear you on payout frequency and copay accuracy, and your feedback helps us keep improving. – Adam
Christine P.
Posted
Extremely helpful customer service!
Response from Headway· Sep 7, 2026
Hi Christine, Thank you! Extremely helpful — that's exactly what the team works toward. We appreciate you sharing it. – Adam
