Helium 10Reviews of helium10.com

I found the customer service to be helpful, the tool itself is not very intuitive at times, and the support articles are not great, so there is a learning curve more so than with other platforms.

There's a few decent tools but the majority are just poor/ unnecessary. My main issue was with the follow up tool, could not get it to work at all, went back and forth with CS for hours and hours and no one could figure the issue out. Lost out on a lot of potential reviews and sales because of it, no sympathy or offers to compensate for the opportunity loss and hours I've spent speaking with support after I expressed my dissatisfaction. Complete waste of time and money, steer clear of Helium10, plenty of cheaper tools, that actually work and have good service.

Helium10 unpaused my subscription and reactivated it without any notice and then refused to refund my money, despite the fact I sent them a request within an hour of them charging my account. They went to EXTREME lengths to deny my request, debating me and my evidence at every turn. The amount of money they spent on staff spending time to deny my request for a refund probably exceeds the $99 they refuse to refund me. That tells you everything you need to know about what this company will do if you ask them to help you with a billing question. AVOID AT ALL COSTS. Their data, UX/UI and service isn't even that great to begin with!

Forgot to cancel subscription after I had paused it. I asked for a refund and they denied it.

I would give them a zero if I could. This company refused to give me back my money when I paused my subscription and they restarted it and charged me. I called them same day and they refused. It is rip off and a shame that they keep ripping people off. All the positive comments on here are a scam. They pay for positive reviews. Stay away from them as much as possible and never pause your subscription, make sure you cancel it completely.

I subscribed to Helium10 and then lost my job. I forgot to cancel the subscription and they charged me the full amount for the year. I explained my situation but they refused to refund the money. This is a disgraceful company, I would never deal with them again and also urge everyone to stay away!! I would give a zero rating if I could

They will overcharge you and refuse to take corrective action. Wouldn’t trust with my CC info on subscription basis again

They have charged me when I did cancel subscription... Tried to get my money back but they wouldn't. Didn't get much from them. Waste of money! and customer service sucks!! They don't care much about their customers.