Great
6,611 reviews
Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
ashley
Posted
Your website is horrible to navigate
Response from Hello Alpha· Feb 16, 2022
Hi Ashley, our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.
jill M.
Posted
This service is amazing. I stumbled upon it by accident while googling nail fungus treatments. They are a dream to work with. Knowledgeable staff, friendly, and prompt. It's so easy just having your Rx's delivered. After my first visit I signed up for the Mental Health services as well. This is so much easier than trying to coordinate time off from work, to see a provider. I'll never go back. Thank you so much Hello Alpha!
Jill T.
Posted
Excellent service. Thank you for prompt and courteous service.
James C.
Posted
Great customer service. Thanks
Ben
Posted
This process was very smooth and efficient. Even though I have health insurance and could have gone through the process of getting a new PCP, then a referral, etc, I'm very glad to have alternative, faster, more flexible (via phone/video/email), less-expensive health care options for situations that are easily diagnosable. I'll definitely be using Alpha Medical again.
Kim A.
Posted
Professional and prompt! All of my questions were answered and we worked through a past condition to allow for the best treatment. Very happy to have connected with Alpha Medical!
Destiny H.
Posted
I believe they could have a phone number so when you have a problem you can reach them easily. Having to keep leave messages in the email and by logging into your account is not good because they never respond right away. The payment processing is crazy because the minute you say you want your birth control subscription started they immediately charge the card on file . Thats fine but there's no way you can process a payment that day when there's no money on the card. They did that to me . But I didn't update my payment method until February 10th and my address so there's no way the payment was processed on February 9th with no money on the card. So they sent it to my old address anyway. That wasn't cool. I'm just glad they gave me a refund. But that will be the last time I deal with them. I had to end up getting birth control from somewhere else.
Response from Hello Alpha· Feb 15, 2022
Hi Destiny, Thank you for your feedback. Our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns in your Alpha patient dashboard app.helloalpha.com/messages Sincerely, Alpha Care Team
F.S.
Posted
I think everything was super easy and I'm getting the treatment I need. Thanks!
