Great
6,611 reviews
Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Ray M.
Posted
Has some things going on. Discussed it with them ,set up bloodwork and got me on my way to getting better
Response from Hello Alpha· Aug 15, 2023
Hi Ray! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
karen M.
Posted
Hello Alpha was amazing to work with! If you are looking for a telehealth provider, this would be it! Thanks for a great experience!
Response from Hello Alpha· Aug 15, 2023
Hi Karen! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Susan W.
Posted
I really felt heard by the staff at hello alpha. I was able to get approved in the medication by the next day. Things have been going well for me. I appreciate your service.
Response from Hello Alpha· Aug 15, 2023
Hi Susan! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Alicia H.
Posted
Quick professional response. Thank you so much for refilling my prescription in such a timely manner.
Response from Hello Alpha· Aug 15, 2023
Hi Alicia! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Posted
Timely notification
Response from Hello Alpha· Aug 15, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Posted
If I could give a zero, I certainly would. This service is a complete joke. First they don’t accept insurance, then the pharmacy only accepts cash payments, then they just charge you for no services rendered and make up shipping details. Never received anything from them. Impossible to call and talk to anyone. The costumer service is such a waste of time. This is a crook service. Do not use them.
Response from Hello Alpha· Aug 11, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Kelly G.
Posted
8/14/23 Update: The patient advocate reached out to me asking to still help in completing my Prior Authorization, of which I was Leary of still allowing them to help, but agreed to still let them help. That was the last I heard from the patient advocate manager… but Jacob with the hello alpha chat team was back at it again, patient blame/shaming me, instead of just following the instructions for my ins. they asked for, of which I provided. Jacob if the PA had been called in, or if someone called to update the existing one, like I’ve asked for … 6 times now, we wouldn’t be having this issue…. I gave specific instructions on what my insurance needed in order to approve a prior authorization, and they repeatedly never followed. I did the leg work, as it describes on their site, the questions to ask your insurance, what diagnosis are needed for the medication, what the copay may be, and more. I specifically stated that the doctor needed to call the number I was provided to submit the prior authorization, I asked if they could please update the prior authorization, switched to a different medication, where I also gave them the information to call that same # for prior authorizations, and they NEVER did, decline after decline. My insurance told me the PAs were auto declined bc the provider didn’t do these things/ instructions. So mad after 1 year using their service that it’s a total joke. Try all you want to get the physician to call in your PA they never will.
Response from Hello Alpha· Aug 11, 2023
Hi Kelly, Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Christine P.
Posted
Quick , convenient and pleasant providers.
Response from Hello Alpha· Aug 15, 2023
Hi Christine! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
